Judith Ballesteros
Salinas,CA
Summary
Dynamic professional with a proven track record in customer relationship management and team leadership at Sunglass Hut. Skilled in conflict resolution and community engagement, I foster collaboration and enhance customer satisfaction. My experience in mentoring staff and creating supportive environments drives exceptional service delivery and team performance.
Overview
16
16
years of professional experience
Work History
Volunteer Dog Groomer
Central Barks
Salinas, CA
01.2025 - Current
- Provided free dog, bathing, and grooming services to support homeless individuals, and their pets
- Ensured a safe and caring environment for dogs, promoting the well-being of both pets and their owners
- Worked collaboratively with the nonprofit team to coordinate outreach and delivery high quality services to the community.
- Built strong connections with pet parents, offering compassion and understanding to support their unique needs.
Store Manager
Sunglass Hut - Luxottica
06.2018 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Mentored team members, focusing on professional growth, skill building, and achieving individual goals.
- Resolved customer concerns with empathy, ensuring satisfaction and repeat business
- Created a culture of trust and collaboration, inspiring employees to consistently exceed expectations.
Macys Fine Jewelery Manager
Macys Department Store
01.2009 - 10.2019
- Excelled at developing personal relationships with both customers and employees to create a people first environment.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
Education
Some College (No Degree) - Associate Of Arts In Sociology
Hartnell College
Salinas, CASkills
- Customer Relationship management
- Staff training and development
- Team leadership and collaboration
- Conflict resolution and mediation
- Community engagement
- Cross department collaboration
- Attention to detail
- Clerical support
- Effective communication
- Problem-solving
Languages
Spanish
English
Timeline
Volunteer Dog Groomer
Central Barks
01.2025 - Current
Store Manager
Sunglass Hut - Luxottica
06.2018 - Current
Macys Fine Jewelery Manager
Macys Department Store
01.2009 - 10.2019
Some College (No Degree) - Associate Of Arts In Sociology
Hartnell College
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