Judith Edwards
Support Administrative Assistant
Leesburg,FL
Summary
Dynamic administrative professional with extensive experience at Ball State University, excelling in office organization and customer service. Proven track record in enhancing workflow efficiency and developing training materials. Skilled in verbal communication and adept at managing executive schedules, contributing to improved departmental operations and team collaboration.
Overview
2019
2019
years of professional experience
Work History
Secretary, English Department
Ball State University, Muncie, IN 47304
- Organized and maintained filing systems, improving document retrieval efficiency for faculty and staff.
- Managed daily office operations, ensuring efficient workflow and communication among departments.
- Provided administrative support through accurate data entry and maintenance of departmental records.
- Developed training materials for new staff, facilitating onboarding processes and enhancing team integration.
- Collaborated with cross-functional teams to streamline communication channels and improve information sharing.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Managed executive calendars, scheduling appointments and meetings to optimize time management.
- Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.
- Assisted in event planning and execution for company functions such as conferences, workshops, or social gatherings.
Secretary, Director of Development
Ball State University, Muncie, IN 47304
- Managed office communications and scheduling for faculty members.
- Streamlined administrative processes to improve office efficiency and responsiveness.
- Developed training materials for new employees, enhancing onboarding experience.
- Provided exceptional customer service to students and staff, fostering positive relationships.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Maintained accurate records of office expenses, assisting in budget preparation and cost control efforts.
- Coordinated travel arrangements for senior staff, ensuring smooth business trips with minimal disruptions.
Secretary to Associate Dean, Teachers College
Ball State University
09.1996 - 06.2018
- Managed office communications, ensuring timely responses and information dissemination.
- Coordinated scheduling for meetings and events, optimizing staff availability.
- Maintained accurate records and documentation for departmental operations.
- Assisted with financial reporting, processing invoices, and budget tracking.
- Contributed to process improvements that streamlined administrative workflows within the department.
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Scheduled appointments and conducted follow-up calls to clients.
- Entered data into system and updated customer contacts with information to keep records current.
- Supported project management activities, contributing to timely completion of key initiatives.
- Managed incoming and outgoing correspondence, maintaining confidentiality and timeliness.
- Maintained executive appointment schedules by planning and scheduling meetings, conferences, and teleconferences.
Education
Associate of Business Administration - Business Management
09.1975
Skills
Customer service
Verbal and written communication
Office administration
Organization
Timeline
Secretary to Associate Dean, Teachers College - Ball State University
09.1996 - 06.2018
Secretary, English Department - Ball State University, Muncie, IN 47304
Secretary, Director of Development - Ball State University, Muncie, IN 47304
Hammersmith College For Further Education - Associate of Business Administration, Business Management