Judith Gallo
Louisville,KY
Summary
Seasoned Specialist offering 14 years of comprehensive experience interpreting and implementing quality assurance standards and investigating customer complaints and non-conformance issues. Practiced and knowledgeable professional possessing excellent problem solving and analytical skills paired with strong knowledge of QA terms, tools and methodologies. Committed to improving overall business processes.
Overview
23
23
years of professional experience
Work History
Principal Specialist in Computer and Accounting
Onat Municipal Camaguey
Camaguey, Cuba
08.2008 - 10.2022
- Developed and implemented specialized procedures for customer service operations.
- Generated reports to track performance metrics of team members.
- Researched and analyzed customer feedback to identify areas of improvement.
- Provided technical support for customers in resolving complex issues.
- Assisted in developing strategies to increase customer satisfaction levels.
- Conducted regular meetings with staff to review progress and address any concerns.
- Exercised versatility in fast-paced, agile work environments.
- Defined team directions and provided guidance to members.
- Managed and resolved incidents according to service agreements.
- Leveraged specialized knowledge to act as subject matter expert within organization.
- Identified opportunities to enhance specialization resulting in increased efficiency.
- Maintained positive working relationship with fellow staff and management.
- Displayed strong telephone etiquette, effectively handling difficult calls.
Math Teacher
Silverio Blanco Middle School
Camaguey, Cuba
09.1999 - 07.2007
- Developed lesson plans to teach math concepts such as algebra, geometry and calculus.
- Assessed student performance through tests and examinations.
- Provided individualized instruction to students with learning difficulties.
- Collaborated with other teachers on curriculum development and implementation strategies.
- Integrated technology into the classroom environment for interactive math lessons.
- Participated in professional development programs focusing on mathematics education techniques.
- Monitored student progress regularly and provided feedback on assignments and test results.
Education
Bachelor of Arts - Mathematics
Jose Marti University
Camaguey, Cuba07-2006
English Language
Lighthouse Academy
Louisville, KYSkills
- Maintenance and repair
- Customer Relations
- Root Cause Analysis
- Quality Assurance
- Management collaboration
- Data Analysis
- Relationship Building
- Team Collaboration
- Logistics Coordination
- Effective Communication
- Time Management
- Problem-solving abilities
- Adaptability and Flexibility
- Quantitative skills
- Organizational Skills
- Analytical Skills
- Experience in leadership
Languages
Spanish
Native/ Bilingual
English
Limited
Timeline
Principal Specialist in Computer and Accounting
Onat Municipal Camaguey
08.2008 - 10.2022
Math Teacher
Silverio Blanco Middle School
09.1999 - 07.2007
Bachelor of Arts - Mathematics
Jose Marti University
English Language
Lighthouse Academy
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