Judith Houghton
General Manager
Keene,NH
Summary
Dynamic professional with extensive management experience in diverse environments, including office administration and customer service. Over 10 years of experience in streamlining operations and enhancing client satisfaction. Accomplished in implementing policies that improve efficiency, exemplified by a 20% reduction in processing time in previous roles. Adept at fostering cross-departmental collaboration and developing solutions to complex challenges. Committed to leveraging unique organizational and leadership skills to drive operational success and exceed targets.
Highly organized Front Desk Receptionist with exemplary multitasking, time management, and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems.
Professional administrative specialist prepared for role requiring exceptional organizational and interpersonal skills. Background includes managing high-traffic reception areas, coordinating schedules, and providing top-notch customer service. Known for strong teamwork and adaptability, ensuring seamless operations and positive client interactions.
Overview
28
28
years of professional experience
1
1
Certification
1
1
Language
Work History
Front Desk Receptionist/Cashier
Subaru of Keene
04.2025 - 10.2025
- Greeted and welcomed visitors professionally while managing multiple tasks efficiently.
- Delivered exceptional customer service to all clients, ensuring satisfaction and loyalty.
- Directed incoming calls to appropriate staff members or took detailed messages when necessary.
- Processed customer payments accurately and quickly through cash and credit card transactions.
- Maintained an organized front desk area, ensuring all forms were current and accessible to visitors.
- Executed data entry and administrative tasks, including filing, scanning documents, and updating databases.
- Operated a multi-line phone system, promptly transferring calls and managing inquiries.
- Monitored front desk traffic to enhance customer satisfaction and service flow.
- Answered questions regarding company location and hours of operation with clarity.
- Welcomed on-site visitors, providing direction and assistance to appropriate personnel.
- Entered crucial data into the company software system.
- Performed opening and closing of the main office according to established security procedures.
- Administered incoming and outgoing mail with prompt attention and accuracy.
- Handled confidential matters discreetly, upholding strict confidentiality policies.
- Monitored inventory levels of office supplies, ensuring adequate stock was consistently available.
- Coordinated with other departments to streamline operations organization-wide.
- Received payments and meticulously recorded receipts for services rendered.
- Kept the reception area tidy and presentable with necessary stationary and materials for guest use.
- Managed the telephone switchboard to answer and forward calls as required.
- Organized and filed important documents in filing cabinets and online document storage solutions.
- Maintained office equipment and reported any malfunctions for necessary servicing.
- Ordered front office supplies to sustain optimum inventory levels.
Office Manager
Chiropractor
07.2002 - 09.2010
- Dynamic professional with extensive management experience in diverse environments, including office administration and customer service.
- Over 10 years of experience in streamlining operations and enhancing client satisfaction.
- Accomplished in implementing policies that improve efficiency, exemplified by a 20% reduction in processing time in previous roles.
- Adept at fostering cross-departmental collaboration and developing solutions to complex challenges.
- Committed to leveraging unique organizational and leadership skills to drive operational success and exceed targets.
- Oversaw the daily operations of the office, including supply ordering, equipment maintenance, and calendar management.
- Resolved customer inquiries and complaints promptly and professionally, enhancing client satisfaction.
- Developed and maintained filing systems to ensure accurate recordkeeping for the practice.
- Utilized exceptional organizational skills to prioritize tasks effectively, ensuring smooth office operations.
- Procured office supplies and equipment, ensuring timely replenishment of inventory.
- Coordinated with vendors for necessary supplies, optimizing costs and efficiency.
- Facilitated the office flow by providing comprehensive support to visitors and staff.
- Maintained a clean and organized office environment, contributing to a professional atmosphere.
- Established and implemented policies and procedures to enhance operational efficiency.
- Compiled reports summarizing operational activities for review by upper management.
- Delivered high-quality customer service to both staff and clientele.
LNA
Maplewood Nursing Home
09.2006 - 02.2007
- Supported daily patient needs by assisting with personal care activities such as bathing, feeding, and dressing.
- Maintained accurate and up-to-date patient records, ensuring thorough documentation was completed consistently.
- Collaborated with a healthcare team to provide comprehensive care and support tailored to each patient's needs.
- Monitored patient conditions and swiftly reported any changes in status to nursing staff.
- Emphasized patient comfort and dignity through compassionate and respectful service delivery.
- Streamlined record-keeping processes to enhance workflow efficiency and reduce administrative time.
- Improved patient satisfaction by implementing personalized care approaches tailored to individual preferences.
- Facilitated smooth transitions between shifts by effectively communicating detailed patient updates to incoming staff.
Office Manager
Todd Houghton Carpentry LLC
07.2004 - 03.2006
- Coordinated all administrative functions and supervised daily office operations.
- Utilized QuickBooks for financial management, processing bills, receiving payments, and reconciling bank statements efficiently.
- Maintained effective communication by answering calls, assisting customers, and scheduling appointments.
- Implemented office policies and procedures to ensure seamless operations and productivity.
- Supported team members and management with various administrative tasks, fostering an organized work environment.
- Enhanced operational efficiency by taking full responsibility for office functions, allowing senior carpenters to concentrate on projects.
- Developed strong rapport with customers, addressing inquiries and meeting needs to improve customer retention.
- Created and maintained filing systems to ensure accurate recordkeeping and accessibility.
Data Processor
National Grange Mutual Ins Co
10.1997 - 12.2002
- Reviewed and processed commercial auto and homeowner's insurance policies to ensure accuracy and compliance with industry standards.
- Managed complex projects that required detailed analysis and meticulous oversight.
- Developed specialized manual policy ratings while conducting data entry to support the underwriting process.
- Collaborated closely with underwriting teams to facilitate seamless policy processing and update systems for enhanced management.
- Ensured data accuracy and integrity through rigorous process management and attention to detail.
- Oversaw a portfolio of over 500 insurance policies monthly, ensuring timely processing and administration.
- Streamlined the policy data entry process, achieving a reduction in processing time by 20%.
- Contributed to a 15% increase in policy accuracy through enhanced data verification methods.
Education
High School Diploma - General High School Curriculum
Penn State
Scranton, PA09.1993
LNA - undefined
Red Cross
Keene, NH07.2007
Skills
Customer service
Office organization
Cash handling
Hospitality services
Data entry
Front office management
Appointment scheduling
File organization
Administrative skills
Office administration
Administrative support
Work prioritization
Multi-line telephone systems
Mail handling
Clerical support
Effective planning
Call routing
Basic accounting
Departmental support
Office supplies inventory management
Meeting scheduling
QuickBooks
Policy underwriting
Data verification
Problem-solving skills
Attention to detail
Verbal and written communication
Listening skills
Time management
Oral and writing communication
Team collaboration
Guest relations
Decision-making
Complex Problem-solving
Sensitive information handling
Confidentiality handling
Adhere to safety procedures
Use interpersonal communication techniques
Delegate appropriate administrative support activities
Develop maintenance schedules
Evaluate office operations
Interview job applicants
Maintain records, reports, or files
Manage inventories or supplies
Modify work procedures or processes to meet deadlines
Schedule facility or property maintenance
Microsoft Excel
Microsoft Edge
Outlook
Certification
LNA, Red Cross, 2007
Interests
Reading books
Laying on the beach
Walking along the beach
Spending time with grandsons
Helping people, especially the elderly
Timeline
Front Desk Receptionist/Cashier
Subaru of Keene
04.2025 - 10.2025
LNA
Maplewood Nursing Home
09.2006 - 02.2007
Office Manager
Todd Houghton Carpentry LLC
07.2004 - 03.2006
Office Manager
Chiropractor
07.2002 - 09.2010
Data Processor
National Grange Mutual Ins Co
10.1997 - 12.2002
LNA - undefined
Red Cross
High School Diploma - General High School Curriculum
Penn State