Dedicated professional with strong expertise in customer service and direct patient care. Proven ability to train and mentor team members while implementing process improvements to enhance productivity and morale.
Work History
Certified Nursing Assistant
1 Year 3 Months
Bethesda Home of Aberdeen | 06.2025 - 09.2026
Documented patient progress accurately in electronic health records system.
Provided emotional support to patients and families during care processes.
Educated patients on health management and wellness practices.
Participated in training sessions to enhance skills and knowledge in patient care techniques.
Certified Nursing Assistant
11 Months
Prairie Heights Healthcare | 09.2025 - 08.2026
Monitored vital signs and reported changes to nursing staff promptly.
Collaborated with healthcare team to implement care plans effectively.
Assisted patients with daily living activities, ensuring comfort and safety.
Maintained cleanliness and organization of patient rooms and common areas.
Customer Service Representative
3 Years 4 Months
Ken's Superfair Foods | 05.2022 - 09.2025
Resolved customer inquiries and issues effectively, enhancing overall satisfaction rates.
Processed transactions accurately using point-of-sale systems, ensuring seamless checkout experiences.
Mentored new staff on company policies and customer service best practices, fostering a supportive environment.
Collaborated with team members to streamline inventory management, reducing stock discrepancies.