Judith Iraheta
Reseda,CA
Summary
Committed to maintaining professional relationships to increase profitability and drive business results. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.
Overview
13
13
years of professional experience
Work History
Customer Service Representative
MV Transportation Services
05.2014 - 08.2014
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Always punctual .
Customer Service Associate
Things Remembered
02.2010 - 08.2012
- Maintain Store store clean and organize.
- Customer service.
- Count register money and make bank deposits.
- Store thing in appropriate order.
- Increase sales as much as possible.
- Provide the best customer experience.
Cashier Supervisor
Papyrus - Recycled Paper Greeting
04.2005 - 01.2010
- Built positive relationships with customers to increase repeat business.
- Quickly and accurately counted drawers at start and end of each shift.
- Trained and coached cashier team members on checkout procedures and strategies to maximize customer satisfaction.
- Backed up cashiers and customer service employees on questions such as rules on refunds and defective items.
- Made Bank Deposits everyday.
Cashier Team Lead
Sears Roebuck
06.2001 - 04.2006
- Communicated with customers and team members to solve problems.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Assisted customers by answering questions and fulfilling requests.
- Processed both cash and card purchases and returns.
- Gave cashiers their brakes and lunches when needed.
- Assisted customers with returns and exchanges.
- Help them apply for store credit cards.
Education
No Degree - Child Development
L.A. Mission College
Sylmar, CASkills
- Fleet Dispatching
- Credit Card Payment Processing
- Order Fulfillment
- Account Management
Reading ,Exploring, Always Learning something new.
Always reading about being successful.
Love to explore new places to experience new things and learn about different cultures and customs.
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Representative
MV Transportation Services
05.2014 - 08.2014
Customer Service Associate
Things Remembered
02.2010 - 08.2012
Cashier Supervisor
Papyrus - Recycled Paper Greeting
04.2005 - 01.2010
Cashier Team Lead
Sears Roebuck
06.2001 - 04.2006
No Degree - Child Development
L.A. Mission College
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