- Gardening
- Outdoor Recreation
- Hiking
- Kayaking
- Traveling
- Spending time with grandson in Colorado
Judith Jordan
Byron Center
Summary
Dedicated Customer Service Professional with proven success in enhancing customer satisfaction and driving team performance in fast-paced environments. Managed multiple priorities while maintaining high standards and fostering a positive work environment through strong organizational skills and attention to detail. Committed to cultivating teamwork and achieving team goals through proactive engagement and accountability.
Overview
43
43
years of professional experience
Work History
Office
Brink Wood Products
Byron Center, MI
04.2025 - Current
- Demonstrated self-motivation by consistently completing tasks without supervision.
- Successfully navigated fast-paced work environments to meet deadlines.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked flexible hours across night, weekend, and holiday shifts.
- Organized and detail-oriented with a strong work ethic. Keep a clean & safe work environment.
Sale /Branch Sales Manager
J&H Oil Company
Wyoming, MI
05.2001 - 03.2025
- Developed and implemented sales strategies to drive revenue growth within the branch.
- Trained and mentored sales staff, enhancing team performance and customer engagement.
- Analyzed market trends, adjusting inventory and promotional strategies to maximize profitability.
- Led branch operations, ensuring adherence to company policies and safety regulations.
- Cultivated relationships with key clients, fostering loyalty and repeat business opportunities.
- Coached and mentored sales team members to enhance individual performance, ultimately contributing to the overall success of the branch.
- Resolved customer complaints to maintain high level of satisfaction.
- Analyzed market trends and competitor activities, adjusting sales tactics accordingly for maximum impact on target audience segments.
- Participated in local networking events to increase brand visibility within the community, generating interest from prospective clients as well as potential partners or investors.
- In charge of company open house organizing food, vendors etc. staffing of upwards to 800 customers at a time, involved with company Award banquets, golf outings.
Food & Beverage Manager
Railside
Byron Center, MI
05.1996 - 05.2001
- Led food and beverage operations to enhance guest experience and satisfaction.
- Developed and implemented cost control measures to optimize budget management.
- Trained and mentored staff on customer service excellence and operational standards.
- Collaborated with suppliers to ensure quality ingredients and timely deliveries.
- Oversaw inventory management processes, ensuring accurate stock levels and minimizing waste.
- Coordinated event planning and execution, enhancing venue reputation and client relations.
- Implemented health and safety protocols to ensure compliance with regulations and standards.
- Resolved customer complaints involving food or beverage quality and service.
- Developed staff training programs to enhance service skills and increase overall efficiency.
- Organized successful special events that contributed to increased sales figures.
Food & Beverage Manager
Sunnybrook CC
Grandville, MI
06.1983 - 05.1996
- Maintained highest standards for beverage quality and service.
- Managed inventory effectively, reducing waste and optimizing stock levels.
- Analyzed sales trends to create effective marketing strategies for menu offerings.
- Maintained a clean, safe, and welcoming environment for patrons, adhering to strict health code regulations.
- Improved customer satisfaction by implementing innovative food and beverage menu options.
- Oversaw the hiring process for new employees, selecting top talent to join our team.
- Resolved customer concerns promptly and professionally, ensuring repeat business and positive word-of-mouth referrals.
- Trained food and beverage service personnel, confirming staff to provide recommendations and answer questions.
- Developed relationships with suppliers and vendors leading to special volume pricing discounts and availability.
- Responded to customer complaints, addressing concerns, and distress with amicable interactions.
- Oversaw selection, ordering and inventory controls of wine, beer and alcohol program.
Education
High School Diploma -
Byron Center High School
Byron Center, MISkills
- Customer engagement
- Organizational skills
- Attention to detail
- Time management
- Problem-solving
- Task prioritization
- Operational flexibility
- Excellent communication
- Multitasking
- Flexible and adaptable
- Dependable and responsible
- Calm under pressure
- Interpersonal communication
Interests
Timeline
Office
Brink Wood Products
04.2025 - Current
Sale /Branch Sales Manager
J&H Oil Company
05.2001 - 03.2025
Food & Beverage Manager
Railside
05.1996 - 05.2001
Food & Beverage Manager
Sunnybrook CC
06.1983 - 05.1996
High School Diploma -
Byron Center High School