Mary Gregorio
Alexandria,VA
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence. Skilled Technologist with experience configuring computers, servers, and peripheral devices to work within established company and security parameters.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Office
Norther Virginia Internal Medicine & Pediatrics
02.2022 - Current
- Maintained computer and physical filing systems.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Managed office operations while scheduling appointments.
- Coordinated special projects and managed schedules.
- Accomplished multiple tasks within established timeframes.
- Interacted with customers by phone, email or in-person to provide information.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors
Office Administrator
The Jackson Clinics Physical Therapy, LP
10.2010 - 02.2022
- Provided IT support services, troubleshooting and system operation.
- Installed and maintained company’s computer systems and network.
- Recommended computer products and applications to improve productivity.
- Set-up new workstation and computer peripherals.
- Configured and troubleshooted routers, switches, and wireless networks.
- Used Clinic Control (EMR) to schedule treatments for patients and managed therapist schedules
- Managed reception area, including greeting patients; responded to both phone and in-person inquiries
- Demonstrated knowledge of HIPAA Privacy and appropriately handled patient information
- Consistently informed patients of their financial responsibilities prior to services being rendered
- Collected and posted patient payments including thoroughly investigated past due invoices
- Managed office materials to ensure supply was available for both front desk staff and clinicians.
Office Administrator
Genetic Center
03.2017 - 08.2017
- Installed and troubleshooted computer hardware (workstations/iPad) and software (Microsoft Office Suite/Internal Applications).
- Assisted IT Team with antivirus program installations and virus removals
- Directly communicated with patients and appropriately managed clinician schedule
- Managed multi-phone system
- Worked in multiple department such as billing, pediatric, and pre-natal care
- Managed incoming laboratory samples and distributed accordingly
- Followed up on laboratory claims and authorizations.
Education
Some College (No Degree) - Medical Terminology and Business Management
Northern Virginia Community College
Annandale, VAHigh School Diploma -
Thomas Edison High School
Alexandria, VA06.2005
Skills
- Proficient in Microsoft Office
- Application Support
- Desktop Support
- Medical terminology
- Network troubleshooting
- Software diagnosis
- Technical issues analysis
- Data Management
- Exemplary customer service and team player attitude
- Increased office organization by developing more efficient filing system and customer database protocols
Certification
ComTIA Security+
IT Certification
Expected to obtain October 2022
Timeline
Office
Norther Virginia Internal Medicine & Pediatrics
02.2022 - Current
Office Administrator
Genetic Center
03.2017 - 08.2017
Office Administrator
The Jackson Clinics Physical Therapy, LP
10.2010 - 02.2022
Some College (No Degree) - Medical Terminology and Business Management
Northern Virginia Community College
High School Diploma -
Thomas Edison High School
ComTIA Security+
IT Certification
Expected to obtain October 2022
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