Heather Tankersley
Hendersonville,TN
Summary
A challenging position utilizing my years of experience in the travel industry, employee Supervision and Customer Service.
Overview
24
24
years of professional experience
1992
1992
years of post-secondary education
Work History
Office Manager/Administrator
Turf Troopers
Hendersonville, USA
01.2010 - Current
- General office management. Responsible for accounting, Organization of scheduling meetings & events, booking customer service appointments for maintenance. Also managed mailing, shipping, supplies, equipment and bills (accounts payable).
- Created written office operations manual, process documentation and written procedures
- Vendor liaison managing vendor relationships.
- Manage contract and price negotiations with office vendors and service providers.
- Handle customer inquiries and complaints.
- Oversee adherence to office policies and procedures.
- Evaluate and manage staff performance.
Platinum/Centurion Travel Accounts
American Express
Nashville, USA
01.2008 - 01.2010
- Navigated company errors with client to minimize financial exposure to business.
- Provided daily updates to management for case status' and monitored trends for system updates/upgrades/fixes.
- Maintained company goals and values while working to exceed our customers' expectations in servicing their member accounts.
- Coordinated travel for both business and leisure travel with primarily international destinations.
- Highly personalized customer service.
- Maintained company goals and values while working to exceed our customers' expectations in servicing their member accounts.
Executive Desk Supervisor
Cendant Travel Services
Nashville, USA
01.2002 - 01.2008
- Negotiate company losses to minimize financial exposure to business.
- Provided feedback to senior management on developing issues.
- Primary contact for Customer Service Agents.
- Strive to exceed corporate expectations while servicing member accounts.
Education
Graduate -
Alexandria Monroe High
Alexandria, INSkills
- Customer Service Escalation
- Supervisor
- Proficient in Microsoft Office
- Proficient in Beta
- Proficient in Focal Point
- Proficient in Sabre
- Proficient in Apollo
- Proficient in Worldspan
- Expert in communication
- Written and verbal skills in Negotiation
- Ability to function effectively in high stress environments
- Ability to produce results in high stress environments
- Thrives working independently
- Thrives working as part of a team
- Office Manager
References
Available upon request.
Timeline
Office Manager/Administrator
Turf Troopers
01.2010 - Current
Platinum/Centurion Travel Accounts
American Express
01.2008 - 01.2010
Executive Desk Supervisor
Cendant Travel Services
01.2002 - 01.2008
Graduate -
Alexandria Monroe High