Judith Lopez
San Antonio,TX
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Security Threat Group Sergeant
Texas Department Of Criminal Justice
Dilley, Texas
10.2021 - Current
- Performs routine supervisory work in the care and custody of inmates. Work involves assisting in performing in-service training for staff. Works under moderate supervision with limited latitude for the use of initiative and independent judgment.
- Monitors inmate files and correspondence regarding security threat groups and other groups identified by the Texas Department of Criminal Justice; conducts interviews and debriefings of security threat group members; compiles and analyzes data and prepares related documentation and reports; supervises, instructs, trains, and ensures the safety of assigned employees; and maintains care, custody, and adherence to rules and regulations by inmates assigned to specific work area.
- Supervises and searches for contraband and provides security; counts, feeds, and supervises inmates in housing, work, and other areas accessed by stairs, steps, and ladders; and performs security of various assigned areas involving long periods of sitting and standing, and climbing stairs, steps, and ladders to reach the assigned areas.
- Provides liaison and assistance to staff, departments, and agencies; assists with security threat investigations; interprets gang-related information; coordinates with law enforcement agencies to develop and provide training; and supervises and provides custody and security of inmates including observing actions of inmates, squatting and bending to perform "pat" and “strip" searches of inmates, restraining and securing sometimes assaultive inmates, and transferring and transporting inmates by walking or riding in various vehicles such as trailers, vans, buses, and other forms of transportation.
- Supervises and provides security for inmates performing technical skills such as construction, maintenance, laundry, food service, and in varied industrial and agricultural operations, which involve climbing stairs, steps, and ladders, and climbing around the inside and outside of buildings; works outdoors and indoors without air conditioning; works around motorized or moving equipment and machinery; and is subject to all types of weather.
Correctional Officer
Texas Department Of Criminal Justice
Hondo, Texas
03.2019 - 10.2021
- Searches for contraband and provides security; counts, feeds, and supervises inmates in housing, work, and other areas accessed by stairs; and performs security of various assigned areas, involving long periods of sitting and standing, climbing stairs and ladders to reach assigned areas, and working at heights.
- Provides custody and security of inmates including observing actions of inmates, squatting and bending to conduct "pat" and "strip" searches of inmates, restraining and securing sometimes assaultive inmates, and transferring and transporting inmates by walking or riding in various vehicles such as trailers, vans, buses, and other forms of transportation.
- Supervises and provides security for inmates performing technical skills such as construction, maintenance, laundry, food service, and in varied industrial and agricultural operations, which involve climbing stairs and ladders and climbing around the inside or outside of buildings; works outdoors and indoors without air conditioning; works around motorized or moving equipment and machinery; and is subject to all types of weather.
- Ability to work protracted, irregular, and overtime hours as required; must be willing to travel and work at other facilities as needed; responds to emergencies, including climbing stairs and ladders while searching for escaped inmates, hearing calls for and calling for help, giving first aid at the emergency site, carrying an injured or unconscious inmate or employee various distances to safety up or down stairs and ladders; and uses force and deadly force, including the use of chemical agents or firearms, to control inmates.
Customer Service Representative
Wells Fargo
San Antonio, Texas
07.2016 - 02.2019
- Support customers and seek ways to resolve inquiries or address issues with empathy regarding financial products and services through various channels, including phone, text, chat, video chat, and other forms of communication, in a fast-paced, high-volume environment.
- Perform routine tasks such as answering inquiries, resolving problems, and providing a best-in-class customer experience while adhering to work guidelines, policies, and regulations and navigating multiple computer systems.
- Escalate questions and issues to more senior employees.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints promptly.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- Developed strong relationships with customers by providing personalized assistance and support.
Education
High School Diploma -
Penn Foster High School
San Antonio, TX08-2016
Associate of Applied Science - Emergency Management/ Homeland Security
San Antonio College
San Antonio, TXSkills
- Dependable and responsible
- Attention to detail
- Excellent communication
- Leadership
- Organization and time management
- Data management
- Investigative techniques
- Conflict resolution
- Empathy in interactions
Certification
- Tcole Certified/PID
- Spanish Interpreter
- Human Trafficking Act Training
- HIPPA Privacy Training
- FEMA Courses:IS-368/907/26/27/75/100C/200C/405/700B/800D/5A/42A/201/315A/317A/520/904/905/1300/2200/
- Texas Division of Emergency Management -G317
Languages
Spanish
Native/ Bilingual
Affiliations
- Texas State Guard Military
References
References available upon request.
Timeline
Security Threat Group Sergeant
Texas Department Of Criminal Justice
10.2021 - Current
Correctional Officer
Texas Department Of Criminal Justice
03.2019 - 10.2021
Customer Service Representative
Wells Fargo
07.2016 - 02.2019
High School Diploma -
Penn Foster High School
Associate of Applied Science - Emergency Management/ Homeland Security
San Antonio College
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