Judith Mack
Bradenton
Summary
Professional with significant experience in analyzing and improving clinical/business systems. Skilled in data analysis, process optimization, and stakeholder engagement. Strong focus on team collaboration and achieving results, adapting seamlessly to changing needs. Known for reliability, logical problem-solving, and effective communication.
Overview
40
40
years of professional experience
Work History
Senior Clinical/Business System Analyst
Sarasota Memorial Hospital
08.2014 - Current
- Supported the integration of new software applications working with vendors and end users throughout all stages of the project lifecycle.
- Enhanced user experience by designing intuitive system interfaces and providing training materials for end users.
- Provided exceptional customer support through timely resolution of system-related issues while maintaining a high level of professionalism at all times.
- Trained and supported new physicians in use of systems.
- Coordinated data migration for newly acquired physician practices.
- Primary analyst facilitating medical device integration and image storage.
- Liaison and analyst for organization HIE project that included local healthcare providers to enhance exchange of patient health history.
- Data Analyst/Report Writer, including identifying and tracking vendor licenses to validate vendor costs and budget.
- Lead analyst in setup and support of direct messaging.
EHR System Analyst
Deborah Heart and Lung Center
01.2011 - 06.2014
- Company Overview: Hospital based, outpatient clinic
- Participated in multiple upgrades, system modifications and process improvements to facilitate successful attestation for CMS Meaningful Use Stage 1
- Provided physician education for new users and for all system and process changes
- Decreased order failure rate by 10 percent
- Performed multiple system analysis and identified multiple opportunities for system change to streamline workflow
- Hospital based, outpatient clinic
ED Pulsecheck System Administrator
Abington Memorial Hospital
01.2010 - 01.2011
- Company Overview: Emergency Trauma Center
- Participated on multiple upgrades for ED Pulsecheck, Multum, Callibra discharge instructions, Muse, interfaces and McKesson Star
- Performed evaluation and changes to the ED Pulsecheck System as needed for system integration and Emergency Department needs
- Supported ED staff in education/issues for all applications used in the Emergency Department
- Streamlined application security request process for ETC Staff
- Applications supported: ED Pulsecheck, Sentillion, and Medquist Dictation
- Emergency Trauma Center
MIS Systems Analyst
KENNEDY HEALTH SYSTEM
01.2006 - 01.2010
- Lead analyst for ED Pulsecheck implementation planned as a 'Big Bang' approach
- Support of Siemens pharmacy, including multiple upgrades, system changes, user security and MAK implementation preparation
- Participated on Project to upgrade Chartlinc Interface necessary to implement POA indicators
- Provided support for creating an online storage for electronic medication administration records
- Provided a solution that eliminated the need to print OR Schedules and hand carry them to each nursing unit
- Provided ongoing internal customer support for multiple clinical applications including interacting with application vendors when necessary
- Performed evaluation and changes to programming logic in Siemens OAS and Form Builder to meet customer needs
- Applications supported: ED Pulsecheck, Net Access, OAS and Form Builder, SoftMed, Siemens Pharmacy, GE Ormis and Net Access
IS Business Analyst II
VIRTUA HEALTH SYSTEM
01.2002 - 01.2006
- Participated on multiple project teams, quality assurance initiatives, data validations and integrated testing necessary to install/upgrade/enhance clinical applications
- Served as divisional team lead for HIS implementation support
- Provided ongoing internal customer support for multiple clinical applications including interacting with application vendors when necessary
- Performed multiple analysis of applications/pathways provided recommendations and implemented solutions
- Performed evaluation and changes to programming logic in Siemens OAS and Form Builder to meet customer needs
- Applications supported: ED Pulsecheck, Net Access, OAS and Form Builder, SoftMed, Siemens Pharmacy, and Net Access, creating, maintaining and supporting multiple clinical views
- Provided analysis of user group needs and made recommendations for pathway design
Customer Support Analyst
VIRTUA HEALTH SYSTEM
01.2000 - 01.2002
- Provided internal customer service in a call center environment, trouble-shooting first level hardware/software/communications issues
- Participated as a member of various project/customer service improvement teams within IS
- Team leader/database administrator for an informational database, supporting a customer service improvement initiative
- Conducted project team meetings
- Identified team needs including, database development needs and necessary procedures
- Contributed ideas on proactive customer service process/procedural improvements
Unit Secretary
VIRTUA HEALTH SYSTEM
01.1985 - 01.2000
- Secretary to various nursing units within Virtua
- Performed new secretary training and assisted task force in creating training program/orientation manual for new secretaries
- Provided suggestions for improving work flow and efficiency
Education
A.S. - Business Administration
Camden County College
Blackwood, NJSkills
- Certified Help Desk Analyst
- Six Sigma Yellow Belt
- HL7 Application Setup and Support
- Data Analysis and Reporting
- CMS QPP Requirements EHR Setup and Reporting
- Clinical System implementation and Support
- Medical Device Integration Setup and Support
- Project Management
Skillscertifications
- Certified Help Desk Analyst, Help Desk Institute
- Six Sigma Yellow Belt
Timeline
Senior Clinical/Business System Analyst
Sarasota Memorial Hospital
08.2014 - Current
EHR System Analyst
Deborah Heart and Lung Center
01.2011 - 06.2014
ED Pulsecheck System Administrator
Abington Memorial Hospital
01.2010 - 01.2011
MIS Systems Analyst
KENNEDY HEALTH SYSTEM
01.2006 - 01.2010
IS Business Analyst II
VIRTUA HEALTH SYSTEM
01.2002 - 01.2006
Customer Support Analyst
VIRTUA HEALTH SYSTEM
01.2000 - 01.2002
Unit Secretary
VIRTUA HEALTH SYSTEM
01.1985 - 01.2000
A.S. - Business Administration
Camden County College