Judith Negrete
Fort Worth,TX
Summary
Reliable with positive, upbeat attitude, adept at providing exceptional customer service and ensuring customer satisfaction. Possesses strong communication and problem-solving skills, with solid understanding of conflict resolution and customer engagement. Capable of creating positive impact through attentive service and effective issue resolution.
Overview
11
11
years of professional experience
Work History
Bilingual Patient Representative
Solis Mammography
01.2024 - Current
- Answered incoming calls, made outbound calls and scheduled appointments for patients.
- Implemented effective problem-solving techniques to resolve diverse patient concerns promptly.
- Developed strong rapport with patients through active listening skills, empathy, and understanding of individual needs.
- Educated patients on healthcare policies and procedures, promoting adherence to treatment plans.
- Verified any changes or data updates to patient records and checked insurance information for each appointment.
- Maintained strict confidentiality of sensitive information in compliance with HIPAA regulations and company policy.
Billingual Customer Service
GEICO
06.2022 - 01.2024
- Provided accurate and appropriate information in response to customer inquiries
- Addressed customer service inquiries in a timely and accurate fashion
- Solved or referred problems and followed up with clients to increase satisfaction
- Presented and clearly explained insurance policy options to clients based on their needs and goals
- Researched coverage and premium options and supplied clients with the best coverage available
Warehouse Associate
Turn 14 Distribution
06.2018 - 06.2022
- I prepared and processed a wide variety of shipments; pull and pack merchandise
- Operated forklifts, pallet jacks and cherry pickers
- Loaded and unloaded trucks, performed cycle counts and utilized computers to track shipments and inventory
- I sustained a zero-safety hazard by proactively maintaining a clean and organized warehouse environment
- I achieved exceptional levels of customer satisfaction though timely, accurate processing and shipping of orders
Outside sales
Revamped SecurityADT
03.2019 - 04.2020
- Increased sales volume by adding accounts daily in the territory I was assigned to
- Negotiated prices, terms of sales and service agreements
- Contacted new and existing customers to discuss how their needs could be met through specific products and services
- Quoted prices, credit terms and other bid specification
- Wrote sales contacts for orders obtained and submitted orders for processing
- Won a carnival cruise paid by the company for being the top seller for 3 consecutive months
Restaurant Hostess
Grand Buffet Restaurant
09.2013 - 12.2016
- Managed in-person and telephone guest inquiries, customer service inquests, and reservation bookings
- Monitored dining room and guest flow to maximize table usage and minimize customer wait times
- Took guest to their designated table, handled special requests, and provided waiter information
- Trained new hosts on service policies
- Alerted management of potential or reported customer issues
Education
Associate of Science - Radiology
Tarrant County Collage
06-2028
Skills
- Relationship builder
- Active listening skills
- Attention to detail
- Bilingual customer support
- Positive attitude
- Problem solving
- Complaint resolution
- Passionate
- Data entry
- Multitasking and organization
- Adaptability and flexibility
Languages
Spanish
Native or Bilingual
Timeline
Bilingual Patient Representative
Solis Mammography
01.2024 - Current
Billingual Customer Service
GEICO
06.2022 - 01.2024
Outside sales
Revamped SecurityADT
03.2019 - 04.2020
Warehouse Associate
Turn 14 Distribution
06.2018 - 06.2022
Restaurant Hostess
Grand Buffet Restaurant
09.2013 - 12.2016
Associate of Science - Radiology
Tarrant County Collage
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