Judith Ordonez
Orlando,FL
Summary
Highly organized and detail-oriented Assistant Property Manager with several years of experience supporting daily operations of multi-family properties. Skilled in tenant relations, lease administration, rent collection, maintenance coordination, and vendor management. Known for delivering excellent customer service, ensuring property compliance, and supporting smooth operational workflows. Adept at managing day to day operations with a proactive attitude and a commitment to maintaining high occupancy and tenant satisfaction. Prepared to offer expertise to a dynamic, fast-paced position with opportunity to make lasting impacts on company success.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Leasing Specialist /Assistant Manager Trainee
Uptown Rental Properties
Cincinnati, Ohio
02.2024 - Current
- Managed full leasing cycle from lead generation to move-in, achieving 100% pre-leased occupancy for 7 consecutive months and securing the highest market rent per square foot.
- Conducted property tours, followed up with prospects, and maintained a 58% average closing percentage while delivering exceptional customer service.
- Advertised vacant units via social media platforms (Facebook, Instagram) and responded to inquiries to maximize visibility and engagement.
- Processed move-ins by collecting funds, executing leases, and providing orientation materials to new residents.
- Ensured on-time rent collection, issued Three Day Notices for delinquent accounts.
- Applied resident charges and credits using RentManager.
- Prepared legal documentation including security deposit letters, renewal leases, and maintained accurate records of resident correspondence and applications.
Leasing Specialist
BG Staffing - BG Multifamily
Orlando, FL
06.2023 - 02.2024
- Conducted property tours and responded to leasing inquiries via phone, email, and in-person to support occupancy goals and enhance prospective tenant experience.
- Processed move-ins by collecting deposits, executing lease agreements, and providing new tenant orientation materials.
- Performed move-out inspections, documented required repairs, and coordinated maintenance to ensure unit readiness.
- Maintained accurate records of leases, renewals, terminations, and related documentation in compliance with company policies.
- Managed accounts payable by processing invoices promptly to ensure timely vendor payments and maintain strong vendor relationships.
Senior Property Manager
Transcendent Electra Mgmt. Formerly Build Us Back
Bay Harbor Island, FL
06.2016 - 02.2023
- Managed a portfolio of 1,660 Build-to-Rent and Single-Family rental homes across FL, NC, and TN, overseeing leasing, maintenance, and resident relations.
- Maintained delinquency rates under 2% through diligent rent collection, accurate financial tracking, and timely enforcement of lease terms.
- Supervised area leasing specialists and maintenance teams while developing and implementing property management policies and procedures.
- Conducted market analysis to recommend competitive rental pricing, monitored expenses, and maximized income through strategic cost control.
- Reviewed and approved vendor contracts, processed applications, prepared leases, and ensured compliance with legal and company standards using Yardi.
Area Property Manager
Starwood Waypoint Residential Trust
San Francisco, CA
01.2015 - 05.2016
- Oversaw management of 1,225 single-family homes in Florida, achieving 94%+ occupancy and maintaining rent delinquency below 1%.
- Executed full leasing cycle: marketing, showings, applicant screening, lease preparation, and resident retention in line with HUD and community policies.
- Directed home turnovers, move-out inspections, and security deposit accounting (SODAs), ensuring accurate charges and timely refunds.
- Supervised maintenance manager and vendors to ensure high-quality, timely service requests and unit readiness.
- Managed rent collections, pursued delinquent accounts, and initiated legal actions when necessary; processed payments via Yardi.
- Prepared and submitted monthly financial reports, negotiated vendor contracts, and ensured compliance with Bond and Housing requirements.
- Scanned and posted money orders, checks, and cashier checks into Yardi
Assistant Manager/Sales and Leasing Consultant
TVO North America - Fountains Apts at Lake Orlando
El Paso, TX
06.2012 - 11.2014
- Assisted in managing 554 units in multi-family community
- Ensured rent, late fees, and other charges were collected, posted, and deposited.
- Managed social media campaigns.
- Developed and implemented unique and engaging activities for residents.
- Monitored effective lease renewal programs to maintain occupancy rate of 90%+.
- Conducted regular inspections of both interior units and exterior of community for damages and to ensure compliance with local, state and federal regulations.
Apartment Leasing Consultant
U.S. Residential Group, LLC - Fountains Apts
Irvine, CA
04.2009 - 05.2012
- Showed apartment models and communicated benefits of living in community.
- Processed applications for approval based on community's qualifications.
- Distributed and followed up on tenant renewal notices.
Assistant Property Manager
Cedar Holdings, LLC - Addison Place Apartments
Orlando, FL
08.2001 - 12.2008
- Oversaw monthly collections and maintained delinquency under 1% by following up on delinquent residents, prepared and delivering Three Day Notices, and coordinated collection procedures.
- Completed move out inspections and prepared SODA's to reflect outstanding balances and unit repairs.
- Involved in marketing, including planning, creating, and distribution of promotions and advertisements.
- Implemented and enforced policies and procedures and conducted regular inspections to maintain community to highest standards.
- Ensured records were accurate, detailed, and compliant with reporting requirements to meet state, local, and federal housing requirements.
Apartment Leasing Consultant
Cedar Holdings, LLC - University Apartments
Orlando, FL
01.1997 - 12.2000
- Screened applications and approved based on company qualifications.
- Showed apartment models and completed leases.
- Ensured maintenance requests were entered and fully completed by maintenance staff.
Education
Bachelor of Science - Elementary Education, Spanish
University of Central Florida
Orlando, FL12.2000
Skills
- Communication skills
- Contract review
- Maintaining closing ratios
- Prospective lead follow-up
- Attention to detail
- Market Research and Analysis
- Team Leader
- Tenant Retention
- Occupancy/Revenue Growth
- Customer Service Relations
- Inspection Management
- Proficient with Microsoft Office, Excel, and Canva software
- Community/Real Estate Software - Yardi, Sales Force, RentCafe, Avid, Atlas, MLS, RentManager
Affiliations
Palm Beach Board of Realtors
Certification
Licensed Florida Real Estate Associate, 01/01/15, present
Languages
- English, Spanish
Timeline
Leasing Specialist /Assistant Manager Trainee
Uptown Rental Properties
02.2024 - Current
Leasing Specialist
BG Staffing - BG Multifamily
06.2023 - 02.2024
Senior Property Manager
Transcendent Electra Mgmt. Formerly Build Us Back
06.2016 - 02.2023
Area Property Manager
Starwood Waypoint Residential Trust
01.2015 - 05.2016
Assistant Manager/Sales and Leasing Consultant
TVO North America - Fountains Apts at Lake Orlando
06.2012 - 11.2014
Apartment Leasing Consultant
U.S. Residential Group, LLC - Fountains Apts
04.2009 - 05.2012
Assistant Property Manager
Cedar Holdings, LLC - Addison Place Apartments
08.2001 - 12.2008
Apartment Leasing Consultant
Cedar Holdings, LLC - University Apartments
01.1997 - 12.2000
Bachelor of Science - Elementary Education, Spanish
University of Central Florida