Supervised daily studio operations to enhance workflow efficiency.
Facilitated weekly studio consultations and sales appointments to improve member engagement.
Developed and monitored key performance indicators (KPIs) to assess operational success and areas for improvement.
Implemented inventory management systems for studio supplies.
Created detailed reports on project progress and performance metrics to inform decision-making.
Led team meetings to discuss project updates and address challenges.
Interviewed prospective employees and provided input to HR on hiring decisions.
Established partnerships with industry professionals and organizations to expand studio's network and opportunities.
Processed billing and payments for services and goods between company, clients, and vendors.
Recreational Assistant
MWR Fitness Center
Sigonella
11.2022 - 07.2025
Assisted in delivering the U.S. Navy's Command Fitness Leader (CFL) certification course, delivering classroom content on exercise programming, nutrition, and PRIMS, while alongside gym sessions featuring dynamic warm-ups, strength and cardio drills, and NOFFS-based methods
Led age-appropriate physical training sessions in support of Youth Fitness Readiness Program, promoting healthy habits and fostering a positive engaging environment to enhance youth fitness and readiness.
Managed fitness membership enrollment for NATO and Italian Air Force (ITAF) personnel overseas, ensuring accurate processing, documentation, and timely activation of their fitness facility access
Improved overall safety standards within the facility by promptly identifying potential hazards and implementing appropriate solutions.
Promoted a safe environment for all participants by maintaining clean facilities and ensuring proper use of equipment.
Performed clerical, accounting, and bookkeeping duties to process participation fees and reconcile cash receipts daily.
Collaborated with community organizations to promote recreational activities and increase community engagement.
Provided exceptional customer service by addressing any concerns or questions regarding program structure or scheduling.
Trained and mentored new staff members by sharing valuable experiences and fostering a cohesive team environment.
Worked (04:45 - 1:15) and (7:30- 4:30) 40+ hours a week
Call center representative
MCNA Dental
San Antonio
01.2015 - 02.2016
Managed high call volumes while providing exceptional customer support and maintaining professional composure.
Served as acting Team Lead for training purposes.
Supported managerial projects and onboarded new hires.
Scheduling appointments with in-network dental providers, ensuring patients were connected with appropriate coverage while maintaining accurate records and prompt communication.
Coordinated patient accommodations by ensuring providers and facilities addressed individual needs.
Entered and updated personal patient information across multiple electronic systems.
Assisted in verifying employee work hours, ensuring accurate payroll processing and compliance with company policies.
Worked (8:00AM - 5:00PM) 40+ hours a week.
HR office/front desk
Fresh from Texas
San Antonio
01.2014 - 09.2014
Managed incoming calls for the main HR building/transferring multiple lines
Assured the company phone lines were always answered
Assisted Human Resources managers in maintaining weekly orientations for newly hired/scanning documents and going over mandatory OSHA standards.
Arranged applications and called applicants to be interviewed
Assured to call all hired applicants to verify they have all necessary documents for orientation days.
Always assisted those who came to the front desk window
Assured that employees signed in before entering the HR office
Made sure to always keep our cleanliness
Worked (7:30AM - 4:30AM) 40 hours a week
Office Clerk
South Texas Pediatric Care
San Antonio
06.2013 - 10.2013
Scheduled and verified children's medical appointments with parents/caretakers
Effectively communicated with parents and colleagues
Managed doctors calendars, and arranged appointments for children
Reviewed files, records, and other documents to obtain information to respond to requests
Processed billing information for parents/children and company
Resolved client issues
Verified Children's insurance benefits
Worked from (8:00AM - 5:00PM) 40 hours a week
Education
High School Diploma -
Judson Learning Academy, San Antonio, TX
06-2013
Nasm Certified Personal Trainer - Sigonella, Italy
Orange Theory Fitness Sales Associate at Anna Myers - Orange Theory Studio LeaderOrange Theory Fitness Sales Associate at Anna Myers - Orange Theory Studio Leader