Judith Payne
Burlington
Summary
Results-driven Claims Processor at World Insurance with a proven track record in claims review and processing. Demonstrated exceptional attention to detail and problem-solving skills, achieving high customer satisfaction. Skilled in claims processing software, I effectively managed workloads while maintaining professionalism and clear communication with clients throughout the claims process.
Overview
25
25
years of professional experience
Work History
Claims Processor
World Insurance
Burlington, IA
07.2001 - Current
- Processed claims efficiently, ensuring accuracy and adherence to company policies.
- Reviewed documentation for completeness, identifying discrepancies and requesting additional information as needed.
- Communicated with clients to clarify claim details and provide status updates on processing timelines.
- Managed high volume of claims, prioritizing tasks to meet deadlines without sacrificing quality.
- Reviewed and analyzed claims to ensure accuracy, completeness, and compliance with company policies.
- Managed workload and priorities to meet claims processing meet deadlines.
- Handled escalated customer concerns regarding claim denials or delays with empathy and professionalism.
- Achieved high levels of customer satisfaction, handling each claim with professionalism and care.
- Bolstered client trust and confidence, providing empathetic and knowledgeable support throughout claims process.
Education
High School Diploma -
Burlington High Scool
Burlington, IASkills
- Claims review
- Accuracy and precision
- Claims processing software
- Professionalism and ethics
- Attention to detail
- Claims processing
- Skilled in software
- Problem-solving
- Time management
- Excellent communication
Timeline
Claims Processor
World Insurance
07.2001 - Current
High School Diploma -
Burlington High Scool