Judith Peron Miranda

• Processed customer reservations and payments.
• Greeted customers, answered their questions and provided information about car rental services.
• Inspected vehicles for damage prior to rental and upon return.
• Attending the company website and costumer service multi language service
• Maintained records of vehicle availability, condition, maintenance and repair history.
• Assisted customers in selecting appropriate car models based on their needs.
• Organized paperwork related to rentals, returns and repairs.
• Adhered to company policies regarding cash handling procedures.
• Resolved customer complaints in a timely manner.
• Verified driver's license information and inspected rental documents for accuracy.
• Reported any suspicious activities or incidents observed on the premises.
• Upsold additional services such as insurance coverage or fuel plans.
• Responded promptly to customer inquiries via phone or email.
• Coordinated with other departments within the organization such as maintenance and sales teams.
• Trained new employees on operational procedures related to car rentals.
• Utilized computer software systems for tracking transactions and updating customer profiles.
• Welcomed customers, offered assistance and answered questions by providing rates, terms and conditions of rental.
• Answered telephones to assist customers and resolve issues.
• Explained policies and reviewed documentation to obtain signatures.
• Collected payment by processing credit card transactions.

Desde el inicio de mi contrato en este Resort trabaje como recepcionista ,algunas ocasiones como supervisora y entrenadora de nuevos empleados.

Mi funciones principales eran dar la bienvenida a nuestros clientes ,garantizar que tuvieran la categoría de habitación previamente reservada ,dar soporte informativo a nuestros clientes ,coordinar actividades incluidas es sus paquetes turísticos como el golf entre otros.

Apoyar y asistir a los directivos y el resto del staff del hotel .Atender las llamadas entrantes y proveer información necesaria a nuestros colaboradores.En el área de caja ,cambiar monedas extranjeras y cobrar servicios no incluidos .Trabajar en estrecha coordinación con el departamento de atención al cliente ,gestionar las quejas , demandadas u otras cuestiones en función de la satisfacción de nuestros clientes