Judith Vonderheide
Cincinnati
Summary
Productive Control Room Operator with many years of experience in system management and operation. Delivers safe and efficient operations and personnel and equipment safety. Strong leadership and excellent oral and written communication skills, problem-solving and making good decisions.
Overview
20
20
years of professional experience
7
7
years of post-secondary education
Work History
Control Room Operator
JSM Airport Services
Cincinnati
05.2023 - Current
- Monitored airport operations to ensure safety and efficiency during all flight activities.
- Coordinated communication between ground services and air traffic control effectively.
- Operated radio equipment for clear and efficient communication among team members.
- Responded quickly to alarms and system failures, implementing solutions to minimize disruption.
- Managed incident reports and escalated issues to supervisors as necessary.
- Documented daily operations, including delays, incidents, and maintenance needs accurately.
- Ensured compliance with safety regulations and procedures, reporting any violations or potential hazards immediately.
- Trained new staff on control room protocols and emergency procedures consistently.
- Utilized applicable journals and control system tools to track and record operational system status.
- Operated a variety of control systems including PLCs, HMIs, SCADA systems.
Retail Store Manager
United Dairy Farmers
Norwood
09.2006 - 05.2023
- Managed daily store operations and ensured smooth workflow.
- Oversaw staff scheduling and performance evaluations to optimize team effectiveness.
- Trained new employees on customer service standards and store policies.
- Maintained inventory levels and organized stock for efficient retrieval.
- Resolved customer issues promptly to ensure satisfaction and loyalty.
- Monitored compliance with safety regulations and company policies consistently.
- Collaborated with suppliers to manage product orders and delivery schedules.
- Supervised daily operations of the retail store, including staff scheduling, inventory management and customer service.
- Built and maintained strong working relationships with team members.
- Managed daily operations by completing purchasing, inventory control, merchandising and product distribution tasks.
- Resolved customer complaints in a timely manner to maintain positive relationships with customers.
- Handled cash register transactions accurately while providing excellent customer service.
- Boosted company sales by developing and implementing strategic marketing approaches.
- Monitored store performance metrics, including sales, profitability and customer service ratings.
- Coached and mentored employees by offering constructive feedback and taking interest in long-term career growth.
- Supervised cash drawer balances and deposits of store receipts.
- Hired and trained positive, enthusiastic employees to boost talents of retail team.
- Conducted regular inventory counts throughout the year to maintain accurate records.
- Executed merchandising strategies to support store sales growth.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Maintained awareness of market trends in the retail industry, understanding forthcoming customer initiatives and monitoring local competitors.
- Developed and maintained store policies and procedures.
- Performed regular audits to ensure compliance with company standards.
Education
Bachelor of Science - Accounting
University of Cincinnati
Cincinnati, OH 09.1983 - 06.1990
Skills
- Control systems
- Control system navigation
- Operational monitoring
- Incident management
- Incident reporting
- Radio communications
- Safety compliance
- Operational efficiency
- Dispatching
- Security camera monitoring
- Report preparation
- Shift handover
- Employee training
- Time management
- Attention to detail
- Multitasking capacity
- Problem-solving aptitude
- Teamwork and collaboration
- Effective communication
- Control room operations
- Alarm response
- System monitoring
Timeline
Control Room Operator
JSM Airport Services
05.2023 - Current
Retail Store Manager
United Dairy Farmers
09.2006 - 05.2023
Bachelor of Science - Accounting
University of Cincinnati
09.1983 - 06.1990