JUDITH Ann RODRIGUEZ
El Paso,TX
Summary
Behavioral health is more than a career path—it is my calling. Compassionate Human Services professional with progressive experience in child welfare, healthcare, insurance operations, leadership, and behavioral health support. Currently serving with the Texas Department of Family and Protective Services while completing a Bachelor of Science in Behavioral Health at Grand Canyon University. Passionate about trauma-informed care, youth advocacy, and strengthening families through evidence-based services.
Overview
14
14
years of professional experience
Work History
Human Services Technician
Texas Department of Family and Protective Services
04.2026 - Current
- Provide administrative and case support to Child Protective Services staff.
- Maintain confidential records and documentation in compliance with state and federal requirements.
- Coordinate appointments, referrals, meetings, and case correspondence.
- Collaborate with families and multidisciplinary partners to support child welfare services.
Special Projects Claim Processor | Subject Matter Expert
Sagility
06.2025 - 04.2026
- Processed complex medical claims while exceeding quality standards.
- Served as Subject Matter Expert supporting team members and leadership.
- Participated in special projects and process improvement initiatives.
- Reviewed claims for compliance, accuracy, and benefit eligibility.
Patient Service Representative
Tenet Healthcare – Paso Del Norte Children's Specialty Clinic
12.2024 - 04.2026
- Verified insurance and patient information, managed scheduling, and maintained electronic health records.
- Provided exceptional patient service and administrative support.
Shift Supervisor
Southwest Key Programs
04.2021 - 08.2024
- Supervised 200+ employees while ensuring the safety and well-being of 300+ unaccompanied minors.
- Managed crises, incident reporting, scheduling, staff training, and ORR compliance.
Medical Records Clerk
Otero County Processing Center
05.2020 - 04.2021
- Maintained medical records, coordinated appointments, and supported clinical staff.
Claims Processor
HGS
01.2020 - 05.2020
- Processed insurance claims and assisted members with claims inquiries.
Medical Assistant
Center for Venous Disease
08.2016 - 05.2019
- Supported physicians, verified insurance, scheduled patients, and completed medical documentation.
Membership Coordinator
Sam's Club
07.2014 - 08.2016
- Promoted within four months and led membership growth and customer service initiatives.
Sales Associate Team Lead
Burlington Coat Factory
03.2012 - 06.2014
- Supported team leadership, customer service, and daily operations.
Education
Associate of Applied Science - Medical Assisting, Laboratory Assisting
Southwest University
El Paso, TXHigh School Diploma -
Betesda Christian Academy
El Paso, TXBachelor of Science - Behavioral Health
Grand Canyon University
10-2026
Skills
- Trauma-Informed Care
- Behavioral Health
- Child Welfare
- Youth Advocacy
- Crisis Response
- Family Support
- Leadership
- Community Outreach
- HIPAA Compliance
- Medical Administration
- Insurance Claims
- Microsoft Office
- AthenaOne
- Phreesia
- Problem Solving
- Team Collaboration
LEADERSHIP & COMMUNITY INVOLVEMENT
Betesda Ministries, Youth Ministry Volunteer, Youth Ministry Volunteer – Betesda Ministries, Vacation Bible School Leadership, Community Health Fair & Event Planning, Community Outreach
PROFESSIONAL PHILOSOPHY
"Behavioral health is more than my profession—it is my calling. I am committed to serving youth and families through compassionate, evidence-based care that promotes healing, resilience, and hope."
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Human Services Technician
Texas Department of Family and Protective Services
04.2026 - Current
Special Projects Claim Processor | Subject Matter Expert
Sagility
06.2025 - 04.2026
Patient Service Representative
Tenet Healthcare – Paso Del Norte Children's Specialty Clinic
12.2024 - 04.2026
Shift Supervisor
Southwest Key Programs
04.2021 - 08.2024
Medical Records Clerk
Otero County Processing Center
05.2020 - 04.2021
Claims Processor
HGS
01.2020 - 05.2020
Medical Assistant
Center for Venous Disease
08.2016 - 05.2019
Membership Coordinator
Sam's Club
07.2014 - 08.2016
Sales Associate Team Lead
Burlington Coat Factory
03.2012 - 06.2014
Bachelor of Science - Behavioral Health
Grand Canyon University
Associate of Applied Science - Medical Assisting, Laboratory Assisting
Southwest University
High School Diploma -
Betesda Christian Academy