Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Judson Corbin

Pensacola,FL

Summary

Results-driven mentor with a proven track record in residential lending, pipeline management, and team leadership. Experienced in guiding new-hire teams, optimizing workflows, and ensuring adherence to policies and regulatory standards. Skilled in loan origination, process improvement, and driving production in a fast-paced environment. Passionate about delivering exceptional service and fostering a collaborative culture that aligns with NFCU expectations and empowers team member development.

Overview

10
10
years of professional experience

Work History

REL Mentor I

Navy Federal Credit Union
10.2024 - Current
  • Empowered new Loan Officers in the Bridge Program through structured training and ongoing support, leading to an increase in performance Service Level Agreements among participants.
  • Supported mentees in building confidence, applying best practices, and achieving performance expectations.
  • Served as a role model for professionalism, integrity, and dedication within the Bridge Program.
  • Leveraged personal industry experience to provide mentees with context-specific advice.
  • Monitored mentee performance consistently, identifying areas of improvement and adjusting mentorship approaches accordingly.
  • Assisted mentees in setting achievable goals and creating realistic action plans.
  • Served as acting Mortgage Production Supervisor when needed, leading day-to-day team functions such as performance management, report oversight, quality assurance, and issue resolution.

Equity Processor II

Navy Federal Credit Union
05.2022 - 10.2024
  • Mentored new Equity Loan Processors to assist with their transition to the team
  • Provided excellent member service while maintaining a high caseload with unprecedented volume
  • Acted as a trusted Equity loan advisor through the loan application process, by providing detailed and accurate information on all Navy Federal Equity loan products
  • Reviewed and Processed all Equity loan types while adhering to Government and Navy Federal policies and guidelines
  • Served as a point of contact between members and various departments within the organization, ensuring effective communication and prompt resolution of any arising issues or problems
  • Represented Equity Processing 17 as a Change Champion when new systems and processes were updated/implemented. (Genesys Campion, SME for specialized and complex SEB loans, Employee Assessment Team Liaison)


Member Service Representative III

Navy Federal Credit Union
04.2021 - 05.2022
  • Acted as a trusted mortgage advisor to the member regarding the different first mortgage and equity loan products that would best suit the member's needs based on their scenario.
  • Maintained a high level of accuracy and efficiency during high call volumes pertaining to member account information and mortgage related questions.
  • Identified, and prevented potential security fraud risks by advising the security department to submit a Suspicious Activity Report (SAR) when necessary

Mortgage Loan Officer

Navy Federal Credit Union
08.2020 - 04.2021
  • Mentored and trained new Loan Officers as they transitioned from training to the floor.
  • Provided excellent member service while maintaining a high caseload
  • Lead members through the loan approval process while providing detailed and accurate information on all Navy Federal mortgage loan products
  • Review mortgage applications for accuracy and decision files using Desktop Underwriter (DU).
  • Evaluated borrower financial profiles to determine loan eligibility and appropriate financing options.

Mortgage Support Assistant

Aerotek
03.2020 - 08.2020
  • Provided administrative support to Mortgage Productions Supervisors, Mortgage Loan Officers), Processors, and Closers in order to expedite the processing of mortgage applications.
  • Received and responded to inquiries from members and other third parties regarding mortgage applications.
  • Assisted Mortgage Loan Officers by compiling and verifying borrower documentation for accuracy.
  • Mentored incoming Mortgage Support Assistants and set them up for success.

Team Member

Target
10.2019 - 03.2020
  • Established performance targets for staff members and track the results
  • Maintained accuracy when operating a cash register
  • Performed routine cleaning requirements in dining and preparation areas
  • Performed store opening and closing procedures
  • Delivered superb service to all customers to ensure a positive experience

Shift Supervisor

Starbucks
09.2015 - 10.2019
  • Developed relationships with customers to improve long-term sales
  • Supervised daily operations, ensuring optimal workflow and adherence to company standards.
  • Trained and mentored team members on customer service excellence and operational procedures.
  • Monitored sales and performance metrics, adjusting strategies to meet business goals.
  • Resolved customer inquiries and complaints, enhancing overall satisfaction and loyalty.

Education

Marine Biology

University of South Alabama
Mobile, AL

High School Diploma -

Curry High School
Jasper, AL
01.2013

Skills

  • Skilled in managing multiple priorities and meeting strict deadlines in fast-paced, deadline-driven environments
  • Detail-oriented with exceptional organizational abilities to ensure accuracy and efficiency
  • Strong decision-making skills grounded in sound judgment and analytical thinking
  • Effective and focused leader with the versatility to excel independently or as part of a high-performing team
  • Strong knowledge of all mortgage products and Navy Federal procedures at state and federal level
  • Mentor and coach team members to improve performance, build confidence, and achieve individual and team goals

Accomplishments

  • Top Processor - Booked Loans January 2024
  • Force Rescuer EQ P17 January 2024
  • Top Processor - Cycle Time February 2024
  • Top Processor - Overall March 2024
  • Top Processor - Cycle time April 2024
  • CAT Review Level: Expert
  • Top Processor - Highest overall performance - August 2024
  • Top Processor - Shortest processing time - August 2024
  • Top Processor - Highest average survey score - October 2024
  • 2024 Excellence in Team Contribution Award
  • 2024 S.T.A.R. Award - Sustained overall performance and member satisfaction
  • Mission Impossible Award - Outstanding overall performance by newly appointed Mentors - Q1 2025

Timeline

REL Mentor I

Navy Federal Credit Union
10.2024 - Current

Equity Processor II

Navy Federal Credit Union
05.2022 - 10.2024

Member Service Representative III

Navy Federal Credit Union
04.2021 - 05.2022

Mortgage Loan Officer

Navy Federal Credit Union
08.2020 - 04.2021

Mortgage Support Assistant

Aerotek
03.2020 - 08.2020

Team Member

Target
10.2019 - 03.2020

Shift Supervisor

Starbucks
09.2015 - 10.2019

Marine Biology

University of South Alabama

High School Diploma -

Curry High School

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