JUDSON L. HAWK III
West Dennis,MA
Summary
Guest focused hotel General Manager offering more than 35 years of experience providing exceptional service in the hospitality industry; most notably over 20 of those years serving in all positions with The Ritz-Carlton Hotel Company. For the last 26 years, held the position of General Manager at 6 different quality & luxury tier resort hotels!
Overview
1
1
year of professional experience
Work History
Hotel General Manager
Bluegreen Vacations
11.2022 - Current
- Significantly increased overall Guest Experience service staff ratings as measured by Medallia. Overall ratings up no less than 7% points over prior year!
- High focus on quality of guest services experience to ensure great vacations!
- Handled guest complaints professionally to maintain high guest satisfaction ratings.
- Supervised team of 21 front desk agents, housekeepers & maintenance technicians.
- Implemented successful strategies to increase customer satisfaction.
- Negotiated with vendors to obtain favorable rates for goods and services while maintaining good working relationships.
- Monitored and evaluated performance of personnel to confirm compliance with standards.
Education
Bachelor of Arts - Economics
Georgia State University
Atlanta, GA1985
Skills
- Guest Experience Focus
- Strong Customer Complaint Resolution Skills
- Records Management Systems
- Regulatory Safety & Compliance
- Quality Assurance & Inventory Accuracy
- Revenue Generation
- Data Integrity
- Project Oversight & Operational Efficiency
Classic Automobiles
Currently working on restoring a 1986 BMW 635 CSi; while it is still just a driver, I have enjoyed many hours with my son working to bring this classic back to it's true potential!
Timeline
Hotel General Manager
Bluegreen Vacations
11.2022 - Current
Bachelor of Arts - Economics
Georgia State University
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