Joy Patel
Enid,OK
Overview
14
14
years of professional experience
Work History
Hotel General Manager
LaQuinta Inn & Suites
Enid, OK
11.2015 - Current
- Coordinated monthly budgets, managed profit and loss, and consistently met desired margin targets
- Encouraged, trained and disciplined employees to maximize performance
- Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications
- Delivered an exceptional level of service to each customer by listening to concerns and answering questions
- Protected company reputation and built loyal client base by working relentlessly to resolve problems and improve customer satisfaction
- Checked inventory for required supplies, including housekeeping and breakfast and made lists for housekeeping, documenting needed cleaning products
- Provided onsite training
Hotel General Manager
Baymont Inn And Suites
Enid, OK
05.2018 - Current
- Managed scheduling for 27 employees to ensure optimal productivity
- Established clear performance goals and metrics for revenue, P&L, customer service and customer retention for each retail unit
- Motivated and led team members to work together to achieve targets
- Directed all day-to-day operations of hotel facility to provide safe and enjoyable guest experience
- Passed daily transactions goal by % and end-of-month goals by %
- Provided onsite training
- Protected company reputation and built loyal client base by working relentlessly to resolve problems and improve customer satisfaction
Scrub Technician
Phoebe Putney Health System
Albany, GA
08.2012 - 02.2015
- Secure and prepare all supplies required for surgical intervention
- Ensure the preparation and maintenance of the sterile field in OR
- Prepare patient skin for surgical treatment
- Position and re-position patient during surgery
- Fellow all federal , State and departmental safety procedures
Education
Surgical Technician (scrubb Tech) - Surgical Technology
Albany Technical College
Albany, GA05.2012
Skills
My job is make sure my guest and my staff are happy, I am people person who love to talk and communication with my guest
excellent communication, interpersonal skills, oriented to detail, operational knowledge, leadership, team building, financial skills and flexibility
Strong leadership skills to effectively manage and motivate the team to achieve high level of perform and exceed targets
Ability to work under pressure
Accountable and resilient
Previous experience in the same or similar role
Perform ship evaluations and audits
Experience in managing budgets, revenue proposals and forecasting results
Evaluate performance to ensure Brand standards are met
Maintain and improve customer service standards
Timeline
Hotel General Manager
Baymont Inn And Suites
05.2018 - Current
Hotel General Manager
LaQuinta Inn & Suites
11.2015 - Current
Scrub Technician
Phoebe Putney Health System
08.2012 - 02.2015
Surgical Technician (scrubb Tech) - Surgical Technology
Albany Technical College