Judy Arenas

• Coordinated strategic planning and daily operations, managed supply and graduation budget wisely, and created instructional practices accordingly.
• Established positive and effective communication through active listening, understanding the perspectives and concerns of parents, students, and staff.
• Incorporated leadership skills to establish clear boundaries, adapt to challenges, foster a culture of continuous improvement, and cultivate a collaborative environment.
• Led NAYCE accreditation processes by coordinating digital portfolio, preparing documentation, hosting site visits from accrediting bodies, and implementing recommendations for improvement.
• Scheduled educational activities, faculty lectures, and departmental events are organized to advance the mission and values of the institution.
  

• Implemented high-quality customer service through strong interpersonal skills, promptly addressing concerns, demonstrating genuine care, leading to increased sales, improved brand image, and expanded growth.
• Managed back-of-house operations, calendar management, scheduling reservations, and planning events.
• Assisted in inventory management, contributing to cost control measures and accurate stock levels for smooth restaurant operations.
• Mentored new hires on restaurant policies, menu items, and best practices in customer service enhancing overall team performance.

• Performed high-quality service with attention to detail, provided turndown service, and assisted guests in arranging surprise proposals and various celebrations during their stay.
• Scheduled and booked guest transportation, restaurant reservations, and other personal appointments.
• Provided information on local attractions, restaurants, and events.
• Managed mail, luggage, deliveries, or messages for guests.
• Maintained detailed records of guest preferences to provide tailored recommendations during future stays, leading to enhanced guest loyalty.

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