Judy Bergan
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Server
Jamul Casino
02.2021 - Current
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Served food and beverages promptly with focused attention to customer needs.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Answered customers' questions, recommended items, and recorded order information.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.l
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Increased sales significantly by upselling higher-end products to customers.
Server
Coasterra Restaurant
11.2017 - Current
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Adhered to all health and safety regulations while serving food and beverages.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Server
The Fish Market
11.1995 - 08.2020
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Inspected dishes and utensils for cleanliness.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Education
High School Diploma -
Granite Hills High School
El Cajon, CA06.1984
Skills
- Suggestive Selling
- Menu Memorization
- Dining Area Maintenance
- Food Sales and Promotion
- High-Volume Dining
- Wine and Liquor Service
- Dining Customer Service
- Buffet Setup and Takedown
- Guest Relations Management
- Hospitality Service Expertise
- Cash Handling
- Table Setting Arrangements
- Banquet Coordination
- Active Listening
Certification
- Certified RBS
Timeline
Server
Jamul Casino
02.2021 - Current
Server
Coasterra Restaurant
11.2017 - Current
Server
The Fish Market
11.1995 - 08.2020
High School Diploma -
Granite Hills High School
- Certified RBS
Similar Profiles
Jose VizcarraJose Vizcarra
EVS Attendant at Jamul CasinoEVS Attendant at Jamul Casino
Samuel HooverSamuel Hoover
EMT/Security Officer at Jamul CasinoEMT/Security Officer at Jamul Casino
Kaitlin V. MearsKaitlin V. Mears
Server at Jamul CasinoServer at Jamul Casino