JUDY B. HARRIS
Richmond,VA
Summary
An Administrative Support and Bookkeeping Professional Outstanding communications skills and the ability to present a positive public image. Able to work independently with minimal supervision in an environment of multiple and sometimes conflicting priorities and anticipate and resolve problems on a regular basis. Experience in interacting with all levels of personnel, up to and including senior management. Able to manage multiple projects simultaneously, while meeting all deadlines and objectives. Possess a strong work ethic, eager to embrace individual ownership balanced with organizational needs. Strong personal computer knowledge with detailed familiarity with Microsoft Office applications including Word, Outlook, Excel and PowerPoint, as well as QuickBooks, and proprietary accounting software.
Proficient, detailed Assistant with proven experience in front office operations. Strongly knowledgeable of multi-line phone systems, guest receiving protocols and office software applications. Adept at ordering supplies, maintaining inventory, and presenting polished, friendly public atmosphere.
Cross-trained, multi-functioning professional with Three years of experience in front office management landscapes. Keenly equipped to handle training and development of employees, business reporting, time-keeping management and on-call float for shift shortages. Excellent at setting agendas and providing employee-centric yet, customer-focused environments.
Overview
37
37
years of professional experience
Work History
Assistant Store Leader
Kroger
07.2021 - Current
- Created staff schedules, approved requested time off and updated reports.
- Managed team workload to reach production targets.
- Conducted new-hire trainings [Number] times per year.
- Created training modules in partnership with HR for new hires.
- Mentored employees to help improve skills and enable team members to become peak performers on job.
- Assisted with general maintenance of store to keep environment perpetually clean and presentable.
- Delegated daily tasks, addressed employee questions and resolved scheduling issues.
- Built relationships with team members to encourage willingness to address concerns and issues.
- Supervised daily operations by directing customer service, inventory and sales operations.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
Consultant
Iron Horse Hauling, Inc.
01.1999 - Current
- Oversee all phases of Accounts Payable and Receivable, including timely and accurate invoice and check preparation and mailing, entering billing information into QuickBooks database and producing financial reports and analyses
- Oversee and direct personnel, including sub-contractors
- Train, schedule, and mentor employees regarding standard operating procedures as well as local, state and federal regulations
- Liaise with vendors and customers regarding billings and collections, preparing and distributing year end 1099 and W2s, submitting semi-weekly payroll and quarterly payroll taxes and reports, reconciling monthly bank statements, working with the organization's CPA and auditors to prepare for the organization's annual audit and 990 return, and general banking
- Manage budget development and strategic planning by providing accurate and timely reports
- Performed administration of insurance-policy renewals and compliance items, such as payroll taxes, etc
- Perform miscellaneous on-going front-office administrative tasks such as electronic file maintenance, answering the telephone, monitoring mail, assisting with correspondence and mailings, and general problem solving
Store Manager
PETVALU
09.2020 - 12.2020
- In charge of managing all aspects of store operations, sales initiatives, marketing efforts and customer relations for one of the largest urban retail stores
- Responsible for recruiting, interviewing, hiring, counseling and termination practices including legal compliance and internal processes
- Maintain financial controls including shrink, payroll and other operating expenses, as well as proper inventory controls, facilitate inventory transactions and maintain compliance standards for shrink control
- Monitor sales activities to ensure that customers receive satisfactory service
- Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers
- Perform outreach opportunities in the community through marketing and special events
- Proven ability to increase sales revenue and improve profitability through effective sales and inventory management
Store Manager
Catherines Plus Size Clothing
09.2013 - 01.2020
- Expert in driving sales, providing exceptional customer service, merchandising, and operations in a fast-paced specialty retail environment
- Assisted in developing and controlling store budget, preparing purchase recommendations, overseeing the receipt and merchandising of in-coming products
- Established and managed a competent staff, ensuring job allocation, as well as related etiquette and required conduct
- Trained staff on how to drive sales to fullest potential through continued development on product knowledge, customer service standards and visual presentation
- Ensured adequate staffing at all times, by appropriately scheduling staff based on business trends and making any necessary seasonal adjustments, within wage goal/budget
- Maintained proper headcount for volume of store
- Monitored employee/customer interactions and provides constructive feedback on ways employees can improve service and increase sales
- Handled sales transactions, which included operating cash registers
- Provided honest and positive feedback to customers regarding the best products that fit the customers' expectations
Office Manager
R. C. Scott Inc.
06.1988 - 02.2002
- Provided all office and operations management for one location of this group of funeral homes
- Managed collections of all accounts receivable and verifications and payments of all accounts payable invoices
- Controlled receipt and deposit of cash payments received
- Performed reconciliations of all accounts
- Ordered supplies for the office and completed inventory counts
- Coordinated the processing of orders and receipt of all merchandise orders including memorials and caskets and the control of storage inventory for vaults and markers, urns and caskets
- Oversaw the processing of installation funeral-related orders and orders to the grounds and maintenance departments
- Supported location management to ensure all contracts and work orders are completed in a timely manner with proper documentation
- Assisted in preparing and/or overseeing all funeral/cemetery-related forms
- Reviewed time cards and administered payroll policies and procedures
- Administered local Human Resources (HR) processes such as processing new hire paperwork, verifying pre-need sales licenses, maintaining employee files and other confidential files
- Ensured new associates received new hire orientation
- Maintains vehicle records/licenses
- Updated general price lists
- Assisted with funeral services and as needed
- Trained associates in the proper administration of policies and procedures
- Serviced customers by interacting with families in a professional and compassionate manner
- Maintained and updated customer records
- Provided a collaborative, productive workplace environment for associate growth and development that instilled pride, a sense of ownership, and the challenge to associates to exceed expectations
- Utilized customer feedback in conjunction with sales to improve location administration and strengthen individual associate performance
Education
Bachelor's Degree - Mass Communications, Public Relations, Advertising
Hampton University
Hampton, VASkills
- Health and safety
- Merchandise display
- Team management
- Policy execution
- Team development
- Sales coaching
- Recruiting and hiring
- Product promotion
- Policy enforcement
- Employee management
- Staff management
- Customer relationships
Timeline
Assistant Store Leader
Kroger
07.2021 - Current
Store Manager
PETVALU
09.2020 - 12.2020
Store Manager
Catherines Plus Size Clothing
09.2013 - 01.2020
Consultant
Iron Horse Hauling, Inc.
01.1999 - Current
Office Manager
R. C. Scott Inc.
06.1988 - 02.2002
Bachelor's Degree - Mass Communications, Public Relations, Advertising
Hampton University
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