Judy Cagle

• Provided exceptional customer service to create a welcoming atmosphere for patients and their families.
• Laid out potential payment plans for patients.
• Increased case acceptance rates through persuasive presentation of treatment options and benefits.
• Presented financial arrangements clearly to patients, enabling informed decisions about payment options and timelines.
• Maintained detailed records of patient treatments, ensuring accurate billing and efficient followups.
• Facilitated communication between dental staff members, fostering a positive work environment and seamless patient care.
• Served as a liaison between patients, clinical staff, and external specialists during referral processes or collaborative care efforts.

• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Worked closely with patients to deliver excellent and direct individualized patient care
• Answered multi-line phone system
• Scheduled new and current patient appointments in computer system
• Served as point of contact for patient, fulfilled requests and resolved inquires
• Communicated with insurance companies to verify coverage and obtain authorizations for treatments and procedures
• Maintained office supplies by taking inventory and submitted orders for low-stock items.
• Read and responded to emails, responded to telephone messages
• Scheduled client/patient meetings and appointments with Doctor/staff collected vital information.
• Balanced money for petty cash drawer
• Ran End of Day Reports
• Kept accounts in balance and ran daily reports to verify totals

Professionally greet & welcome multiple patients to dental practice daily. Call patients to schedule appointments with doctors/hygienist. Explained new procedures/policies to potential patrons. Presented case presentation plans to new patients and provided supportive information to initiate treatments.
Manage multi-line phone for busy practice and routed incoming calls to appropriate team members. Call in RX for patients. Transmit information or documents into patients charts or to other referred specialist using computer, mail, or fax machine. Handle money/credit card payments during checkout process. Cross-trained and assist insurance coordinator with data entry and filing insurance for patients. Run daily reports for doctors. Run office reports for balancing insurance checks/personal check payments and cash deposits. Assist assistants with comp photos for new patients. Sign for packages that came into front office and distribute to appropriate doctors/accounting. Fostered strong working relationships with all team members, doctors and suppliers.

Assisted lead teacher with developing and implementing lesson plans for age level-appropriate materials. Corrected test and quizzes. Utilized variety of meaningful teaching techniques to encourage student participation and discussion in guided reading and math courses. Observed and documented behaviors, progress and actions. Communicated daily with parents, administrators and teachers. Coordinated with other grade-level teachers to modify test/quizzes and homework for each students ability. Provided parents with positive feedback on classroom interactions, and student participation and progress. Collaborated with parents/teachers to accomplish objectives and goals.

• Supported lead teacher in organizing field trips, enhancing real-world connections to classroom content for increased understanding.
• Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
• Supported student physical, mental, and social development using classroom games and activities.
• Developed strong rapport with students by demonstrating genuine care for their well-being and academic success.