Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Languages
Interests
Timeline
Generic

Judy Ceneteno

Pensacola,FL

Summary

Hard working,Dynamic,Passionate, Detail-Oriented and results-oriented professional with extensive experience at Big Creek Group of Companies, adept in office management and customer service. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines with dedication and enthusiasm.Willingness to take on added responsibilities to meet team goals.Excelled in streamlining processes, enhancing team collaboration, and driving continuous improvement, leading to significant cost reductions. Skilled in Microsoft Office and bilingual communication, demonstrating adaptability and a strong commitment to excellence.


Overview

14
14
years of professional experience

Work History

Corporate Services Assistant

Big Creek Group of Companies
Belize
08.2019 - 09.2023
  • Processed checks to vendors and sought out signatures.
  • Participated actively in planning and executing company events.
  • Managed contract and price negotiations with office vendors and service providers.
  • Entered invoice into accounting software for payment.
  • Prepare purchase orders from requisitions received from department managers.
  • Coordinate delivery of good and or services to specific departments
  • Interview potential employees for the department and give them an induction training to help them familiarize themselves with their new role and with the company
  • Prepare work orders
  • Coordinate monthly department meeting to acknowledge team performance,listen and address concerns.
  • Organized annual performance evaluations for team members which helped identify areas of improvement and career growth opportunities.
  • Reduced expenses by renegotiating vendor contracts for office supplies, services, and equipment.
  • Improved internal communication through the organization of regular staff meetings, updates, and team-building events.

Restaurant Manger

La Champa Resaurant
Belize
02.2010 - 09.2023
  • Resolved guest complaints with prompt, personalized service.
  • Managed budgets to ensure sustainability and minimize overspending.
  • Enhanced staff performance with coaching and mentoring, building upon skills.
  • Established a welcoming atmosphere to encourage repeat visits.
  • Prepare special Occasions Menus
  • Coordinate Special Occasions Decorations and Events.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
  • Verified prepared food met standards for quality and quantity before serving to customers.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
  • Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
  • Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
  • Monitored and adjusted pricing, discounts and promotions to maximize profitability.
  • Purchased food and cultivated strong vendor relationships.
  • Purchased Promotional Items to give to costumers.

Cashier

Big Creek Group of Companies
Belize
02.2015 - 08.2019
  • Greeted customers entering the company's premises and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Addressed customer needs and made product recommendations to increase sales.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.
  • Ensured compliance with company policies and procedures while processing transactions efficiently.
  • Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
  • Promoted store promotions and incentive programs to increase overall sales revenue.
  • Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
  • Developed rapport and fostered brand loyalty by offering personalized service.
  • Assisted in inventory management, contributing to reduction in stock discrepancies.
  • Supported marketing initiatives by setting up and maintaining promotional displays.
  • Implemented loss prevention strategies, reducing instances of theft at checkout.
  • Facilitated smoother checkout process, trained new employees on POS systems.
  • Enhanced shopping experience, provided product information and location assistance.
  • Enhanced customer service experience by efficiently processing purchases and returns.
  • Reduced processing errors by meticulously following transaction procedures.
  • Boosted team efficiency, shared best practices in cash handling and customer interaction.
  • Enter online payments from a log book and created a receipt for online payments.

Front Desk Administrator

Big Creek Group of Companies
Belize
08.2012 - 08.2015
  • Coordinated communication between departments, improving internal collaboration.
  • Managed visitor logs, maintaining accurate records for security and compliance.
  • Utilized office productivity software, streamlining administrative processes.
  • Utilized visitor management software, streamlining check-in process for enhanced security.
  • Prepare purchase orders for all departments from requisitions sent from department managers
  • Get POs signed by approved signatures.
  • Request Cash to purchase small/miscellaneous items under the maximum cash request.
  • Analyze requisition thereafter prepare a PO or call the department manger if the REQUISITION is not clear or quantities requested are too much.
  • answer phone calls and Filter and or screen calls and visitors that may request the company's directors.
  • Read request for donations and select those that are inline with company's donation goal and pass on to the company's director for approval.
  • Utilized email management tools, enhancing efficiency in handling correspondence.
  • Supported administrative tasks, contributing to smooth office operations.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Maintained an organized reception area, creating a welcoming atmosphere for clients and visitors.

Education

Associate of Arts - Sociology And Psychology

Stann Creek Ecumenical Junior College
Belize
09-2010

High School Diploma -

Independence High School
Belize
05-2007

Skills

  • Strong organization
  • Document preparation
  • Meeting facilitation
  • Expense reporting
  • Presentation development
  • Travel arrangements
  • Budget tracking
  • Teamwork
  • Multitasking and time management
  • Teamwork and collaboration
  • Fast learner
  • Customer service
  • Time management
  • Attention to detail
  • Problem-solving abilities
  • Cleaning and sanitizing
  • Multitasking Abilities
  • Reliability
  • Excellent communication
  • Organizational skills
  • Team collaboration
  • Telephone and email etiquette
  • Adaptability and flexibility
  • Verbal and written communication
  • Document and file management
  • Customer relations and communications
  • Office administration
  • Organizational management
  • Microsoft office
  • Writing and editing
  • Documentation and recordkeeping
  • Team building
  • Task prioritization
  • Data entry
  • Office management
  • Self motivation
  • Invoice processing
  • Professionalism
  • Administrative procedures
  • Editing and proofreading
  • Record keeping
  • Inventory control
  • Time management abilities
  • Continuous improvement
  • Inventory management
  • Adaptability
  • Written communication
  • Records management
  • Bilingual ( written and verbal in both English and Spanish)

Accomplishments

  • Supervised team of 21 staff members.
  • Collaborated with team of 4 in the development of Corporate Services Department.

Affiliations

  • Vice Chair Lady of Diamond 7 Village Council
  • G.IF.T bZ. ( NON PROTIFITABLE SCHOOL BAG PROJECT)
  • RUMBERAS FC ( HELP AT RISK PRETEENS AND YOUTHS)

Languages

Spanish
Full Professional
English
Full Professional

Interests

  • Volunteering for community initiatives to give back to local communities and make a positive impact
  • Camping
  • I enjoy helping others and giving back to the community
  • DIY and Home Improvement
  • Horseback Riding
  • Reading
  • Playing Sports
  • Swimming
  • I have a passion for photography and editing photos
  • Historical Exploration
  • Team Sports
  • Fashion and Style
  • Getting involved in local advocacy groups to promote positive change in the community
  • Backpacking and Hiking
  • Enjoy hobbies that combine physical activity with outdoor exploration
  • Youth mentor, providing guidance and support to empower the next generation of leaders
  • Volunteering
  • Outdoor Recreation
  • Youth Development Programs
  • Volunteering with youth sports programs as a coordinator
  • Adventure Travel
  • Road Trips
  • Personal Development and Self-Improvement
  • Creative Writing

Timeline

Corporate Services Assistant

Big Creek Group of Companies
08.2019 - 09.2023

Cashier

Big Creek Group of Companies
02.2015 - 08.2019

Front Desk Administrator

Big Creek Group of Companies
08.2012 - 08.2015

Restaurant Manger

La Champa Resaurant
02.2010 - 09.2023

Associate of Arts - Sociology And Psychology

Stann Creek Ecumenical Junior College

High School Diploma -

Independence High School

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Judy Ceneteno
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