Judy Charache
Medina,NY
Summary
Results-driven professional with strong safety awareness and time management skills. Proven ability to enhance customer satisfaction through effective problem-solving and conflict resolution in fast-paced environments.
Overview
30
30
years of professional experience
Work History
Monitor
Hinspergers Poly Industries
03.2022 - Current
- Monitored production processes to ensure compliance with safety standards and operational protocols.
- Collaborated with team members to optimize workflow efficiency and reduce downtime in operations.
- Maintained accurate records of customer interactions using accumatica software to ensure data integrity.
- Implemented feedback mechanisms for continuous improvement in service delivery and customer satisfaction.
- Analyzed customer feedback to identify trends and recommend enhancements to service protocols.
- Developed scripts for common inquiries, increasing consistency in communication across the team.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled escalated customer complaints effectively, leading to satisfactory resolutions for both the client and the company.
- Provided empathetic support for customers experiencing personal difficulties, building rapport and trust in our brand.
- Enhanced customer satisfaction by resolving complex issues promptly and professionally.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Trained staff on operating procedures and company services.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
Office Manager
Captain Cold Cooling
Cape Coral
06.2018 - 10.2021
- Streamlined office operations by implementing efficient scheduling and resource allocation systems.
- Managed vendor relationships to ensure timely procurement of office supplies and services.
- Mentored junior staff in best practices for office management and customer service excellence.
- Oversaw budget management, ensuring effective allocation of resources for operational needs.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
Business Owner
Alert AC &appliance Services
Fort Myers, FL
02.1996 - 11.2015
- Managed daily operations for efficient service delivery and customer satisfaction.
- Oversaw team training and development to enhance skills in appliance repair and maintenance.
- Implemented streamlined processes to improve service response times and operational efficiency.
- Coordinated marketing efforts to increase brand visibility and attract new customers.
- Developed strategic partnerships with suppliers to optimize inventory management and reduce costs.
- Analyzed customer feedback to identify areas for service improvement and implement solutions.
- Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
- Maintained a safe work environment by enforcing strict safety protocols and regularly updating staff on industry best practices.
- Increased customer satisfaction with personalized service offerings, addressing specific needs and preferences.
Education
GED -
Medina School
Medina, NYSkills
- Emergency response
- Discipline
- Incident reporting
- Behavior management
- Coordination and teamwork
- Friendly and respectful
- Conflict resolution
- Punctual and reliable
- Time management
- Caring and responsible
- Safety awareness
- Health and safety
- Teamwork
- Problem-solving abilities
- Verbal and written communication
Timeline
Monitor
Hinspergers Poly Industries
03.2022 - Current
Office Manager
Captain Cold Cooling
06.2018 - 10.2021
Business Owner
Alert AC &appliance Services
02.1996 - 11.2015
GED -
Medina School