JUDY COOPER
Florence,S.C.
Summary
I'm relocating to the Florence area and looking for the perfect office to manage. I would be a great asset to your facility. I'm very dedicated and structured. I strive to make any office I manage better than it was before I joined the practice.
Overview
22
22
years of professional experience
Work History
SC Regional Office Manager
MasTec Network Solutions
Florence, SC
04.2022 - Current
- Ensured compliance with local regulations related to health and safety, taxation, employment law.
- Maintained up-to-date records of all transactions within the region.
- Created marketing campaigns tailored specifically for each target market within the region.
- Assisted in resolving escalated customer complaints within the region.
- Negotiated contracts with external vendors and suppliers on behalf of the organization.
- Collaborated with other departments to ensure successful implementation of new initiatives.
- Managed staff scheduling, payroll, and performance evaluations.
- Resolved customer complaints quickly and effectively.
- Coordinated regional staff recruitment activities to ensure staffing needs were met.
- Oversaw the implementation of new processes and procedures in the region.
- Managed regional office operations and ensured compliance with organizational policies and procedures.
- Maintained relationships with key stakeholders such as vendors, suppliers, partners.
- Organized and maintained documents, files and records.
- Worked with management team to improve workflows and eliminate unnecessary tasks.
- Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care.
- Pitched in to help with office tasks during busy periods and staff absences.
- Represented work unit at meetings or conferences to serve as liaison for requests or complaints.
- Managed paper or electronic filing systems by recording information, updating paperwork and maintaining documents.
- Monitored office supplies to replenish needed inventory before depletion.
- Established work procedures or schedules to organize daily work of administrative staff.
- Negotiated and reviewed contracts, rates and terms with current facilities and suppliers.
Office Manager
Merge Medical Center
Mt Pleasant, S.C.
02.2019 - Current
- Oversee all administrative staff.
- Created all handbooks for both offices.
- Created the Standard of Operations and update regularly.
- Recruit Lab and Administrative staff as well as train them on the EMR system, Quick books and all other programs utilized.
- I problem solve, schedule, order supplies, manage all financial issues and conduct quarterly staff evaluations.
- I ensure we are compliant with all HIPPA and OSHA regulations.
- The practice has gained triple the patient count since I began due to customer service improvements and organization restored.
Office Manager
Shoreline Behavioral Health Service
Conway, SC
10.2012 - 02.2019
- Managed all front office staff.
- Scheduled staff to ensure coverage when needed.
- Trained all Administrative and Billing staff.
- Co-supervised Billing dept.
- Trouble shoot billing issues for all State Behavioral Health Facilities in SC.
- Increased collected revenue substantially with advanced collection skills.
Office Manager
On-Site Builders
Florence, SC
01.2003 - 10.2012
- Managed Administrative staff.
- Scheduled all inspections.
- Obtained all building permits.
- Managed all invoicing and collections.
- Handled all payroll and tax preparations.
Skills
- Strong Management Skills
- Excellent Organizational Skills
- Leadership
- IT Skills
- Problem Solving
- Initiative
- Adaptability
- Reliability and Discretion
- Communication
- Negotiation
- Relationship-Building Skills
Timeline
SC Regional Office Manager
MasTec Network Solutions
04.2022 - Current
Office Manager
Merge Medical Center
02.2019 - Current
Office Manager
Shoreline Behavioral Health Service
10.2012 - 02.2019
Office Manager
On-Site Builders
01.2003 - 10.2012