Judy Daniels
Queen City,TX
Overview
25
25
years of professional experience
Work History
Quality Control Technician
Alpine Silica
Doddridge, Arkansas
04.2023 - Current
- Maintained accurate records on product inspection results and reported findings to management team.
- Developed corrective action plans when needed to resolve quality issues.
- Inspected incoming material for conformity to established requirements prior to acceptance into inventory.
- Analyzed data collected during the inspection process in order to identify trends or patterns related to product defects or malfunctions.
- Generated reports detailing inspection results for internal tracking purposes as well as external reporting requirements.
- Participated in continuous improvement activities such as Kaizen events aimed at improving overall quality levels within the organization.
- Conducted tests on product samples and recorded results.
- Created SOPs related to the Quality Control process in order to ensure consistent application across multiple departments.
- Collaborated with production personnel concerning any changes made during the manufacturing process which could affect product quality or reliability.
- Provided lab staff with samples for testing to check quality and safety of finished products.
- Monitored and upheld safe operating procedures and clean area mandates to meet regulatory requirements.
- Compiled inspection and test data in reports to document compliance with or deviations from strict quality standards.
- Performed visual and dimensional inspections on manufactured parts.
- Maintained lab cleanliness and safety standards.
- Calibrated, validated or maintained laboratory equipment.
- Also, helped others when I was caught up.
- Developed personal organization and multitasking skills in a fast-paced environment.
- Be responsible for keeping up inventory.
- We walked outside, pulled our samples, and ran them through a Camsizer.
- We were also responsible for testing the samples that came in. We did turbidity on all samples that we collected, as well.
Quality Assurance Specialist
Harte Hanks (HMO MEDICARE)
Texarkana, TX
09.2018 - 12.2019
- Developed and maintained quality assurance protocols, processes and procedures.
- Reviewed customer requirements and specifications to ensure products met standards.
- Conducted regular internal audits to identify non-conforming issues.
- Developed employees on specific QA standards, and I confirmed all standards were being maintained.
- Developed personal organization and multitasking skills in a fast-paced environment.
Chemical Dependancy Technician
Serenity Foundation of Texas
Abilene, TX
04.2017 - 09.2018
- Monitored client progress, providing support and encouragement throughout the recovery process.
- Maintained accurate records of client progress including assessments, evaluations, and treatment plans.
- Ensured that all clinical documentation met standards established by state regulations and accrediting bodies.
- Conducted random drug testing according to agency protocol.
- Served as a liaison between the program and outside agencies when necessary.
- Provided transportation for clients attending offsite appointments.
- Identified behaviors associated with substance abuse and recognized signs of being under influence of alcohol or drugs.
- Monitored patients' well-being and reported changes or unusual behavior or physical illness to medical staff.
- Encouraged patients to develop interpersonal skills and engage in social interactions or other therapeutic activities.
- Aided patients in performing activities of daily living.
- Addressed complex histories with substance abuse, mental health issues and other concerns.
Fed Ex Grounf Trace
Harte Hanks
Texarkana, TX
05.2015 - 07.2017
- Maintained accurate records of customer interactions and transactions.
- Monitored customer feedback to identify potential issues or areas of improvement.
- Verified accuracy of customer information in system database.
- Resolved customer complaints efficiently and professionally.
- Provided prompt, courteous, and knowledgeable service to customers in response to inquiries.
- Analyzed data trends related to customer service operations.
- Identified root cause of customer issues and developed solutions accordingly.
- I was within 6 months taking escalated calls. I loved the interaction, so I was okay and did my best to resolve issues swiftly!
Child Care Worker
Deborah's Busy Bee
Doddridge, Arkansas
02.2000 - 12.2013
- I did not work there everyday, but I was there alot and I did help.
- Supervised and monitored the safety of children in my care.
- Assisted with feeding infants and toddlers during meal times.
- Organized age-appropriate activities such as games, crafts, music, and outdoor play.
- Read stories to children and taught them basic skills such as counting, ABCs, and colors.
- Maintained a safe environment for children by following health standards.
- Developed positive relationships with parents and guardians by providing ongoing communication regarding their child's progress.
- Documented observations of each child's behavior throughout the day.
- Utilized problem solving techniques when dealing with challenging behaviors from children.
- Demonstrated patience and understanding when working with young children.
- Administered first aid when necessary or requested by parents and guardians.
- Reported any concerning behaviors or issues to supervisors immediately.
- Promoted healthy eating habits by preparing nutritious snacks for the children.
- Prepared meals, snacks and refreshments for children according to dietary needs and restrictions.
- Developed lasting, professional relationships with families by encouraging open communication and delivering positive feedback.
- Communicated with parents about daily activities and any concerning behaviors.
- Secured indoor and outdoor premises to protect children.
Customer Service Representative
Home Supply.net
Atlanta, TX
03.2000 - 09.2000
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Answered customer inquiries and provided accurate information regarding products and services.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Updated databases with new and modified customer data.
- I only placed orderes and checked the tracking of their pkgs.
Education
Vocational
Business Computer Information Ststem 11
Killeen, TX05-2016
High School Diploma -
Texarkana Cosmetology
Texarkana, TX06-2008
Skills
- Honest problem-solving skills
- Special needs education
- I just got it renewed on 5/23/24, and it does not expire until 5/23/26
- One more thing!
Affiliations
- On 10/29/20 I received a "Certificate Of Achievement. I had successfully completed advocate training and officially sworn is as a Court Appointed Special Advocate! Those who ladies who does this daily, God Bless their soul!
Timeline
Quality Control Technician
Alpine Silica
04.2023 - Current
Quality Assurance Specialist
Harte Hanks (HMO MEDICARE)
09.2018 - 12.2019
Chemical Dependancy Technician
Serenity Foundation of Texas
04.2017 - 09.2018
Fed Ex Grounf Trace
Harte Hanks
05.2015 - 07.2017
Customer Service Representative
Home Supply.net
03.2000 - 09.2000
Child Care Worker
Deborah's Busy Bee
02.2000 - 12.2013
Vocational
Business Computer Information Ststem 11
High School Diploma -
Texarkana Cosmetology