Judy Fung
CONTENT SPECIALIST
San Francisco,California
Overview
23
23
years of professional experience
5
5
years of post-secondary education
2
2
Languages
Work History
Senior Content Specialist
John Wiley & Sons
San Francisco, CA
07.2019 - 11.2022
- Executed test scripts, logged defects and worked to resolve issues noted in testing process.
- Monitored resolution of bugs, tested fixes and helped developers tackle ongoing problems by providing QA perspective.
- Utilized JIRA and TestRail to complete releases and well-organized sprints.
- Led process improvement projects to help operations meet and exceed quality standards and reduce costs.
- Evaluated final files to assign grades and marked quality level, rejection status or acceptance.
- Conducted virtual and in-person training sessions to onboard vendors and team members on quality control activities.
- Compiled, wrote and maintained training materials and quality assurance procedure documentation.
- Collaborated with other departments and vendors on quality control issues, providing project updates and consultation.
Content Specialist
John Wiley & Sons
San Francisco, CA
03.2000 - 07.2019
- Tested troubleshooting methods and documented resolutions for inclusion in knowledge base for support team use.
- Served as point-person for CMS, print production and XML support requests with customers, team members and vendors.
- Oversee vendor production workflow quality to log issues and progress in tracking system to maintain accurate, timely records for vendor feedback and monthly reporting
- Provided database system and software training to team members.
- Created interior print book designs and maintained print layout design specifications templates for vendors to ensure quality and drive on-time completion and delivery of production files.
Education
Bachelor Of Science - Advertising
San Jose State University
San Jose, CA 01.1991 - 05.1996
Skills
XML
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Far and away the best prize that life offers is the chance to work hard at work worth doing.
Theodore Roosevelt
Timeline
Senior Content Specialist
John Wiley & Sons
07.2019 - 11.2022
Content Specialist
John Wiley & Sons
03.2000 - 07.2019
Bachelor Of Science - Advertising
San Jose State University
01.1991 - 05.1996
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