Summary
Overview
Work History
Education
Skills
Timeline
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Robert Gaydos

Robert Gaydos

Technical Communicator
Nashua,NH

Summary


  • Multifaceted Technical Communicator with over two decades of experience writing, editing and researching a broad range of content.
  • Solid project management skills within startup and enterprise software and hardware development environments.
  • Knowledgeable in online content design, source control, and configuration management.
  • Recognized for empathic engagement with internal stakeholders, executive leadership and customers, focusing on usability and clarity in translating complex technical topics to multiple audiences.
  • Dynamic and collaborative leader in promoting best practices of writing, grammar and style. Proficient in Cloud, OO languages, and DevOps arenas, including AWS, Azure, GCP and Kubernetes (K8s).

Overview

28
28
years of professional experience

Work History

Technical Content Manager/Strategist and Senior Technical Writer

DuploCloud, Inc.
12.2022 - 02.2025
  • Developed end-to-end technical tutorials and web-based training for DevOps/SecOps platform on AWS, Azure, GCP, and Kubernetes, actively engaging with cloud developers and engineers, filling content gaps that were impacting sales.
  • Created and managed content roadmaps, reporting to executive management, to meet changing deadlines and marketing engagement goals.
  • Proactively managed junior technical writers and contract agencies to fulfill content needs as our documentation set grew to four times its original size.
  • Content strategized and designed initial doc layout to align with customer pain points, dynamically interfacing with Customer and User Experience (CX/UX) groups.
  • Served as subject matter expert for cloud and DevOps product features, providing guidance to both internal teams and end-users.
  • Created blogs for DuploCloud and partners, including whitepapers, and social posts, optimizing SEO.
  • Designed and refined prompts, scripts, and layout for AI bots to automatically identify/fix doc gaps through automated Git pull requests.
  • Pioneered numerous product tours and videos, resulting in increased customer engagement.
  • Educated and trained Sales teams, resulting in more effective capturing of leads and prospects.

Senior Technical Writer

Red Hat, Inc.
02.2019 - 12.2022
  • Created documentation for OpenShift Container Platform, spanning Virtualization, Storage, UX, and Network aspects of Cloud and Kubernetes.
  • Authored in Linux Red Hat Enterprise command line environment, using Git for source control management, and Atom for text authoring with ASCIIDoc.
  • Led cross-product storage documentation company-wide initiative, with a team of fifteen writers and management sponsors.
  • Initiated SEO improvement project for OpenShift Virtualization, reorganizing documentation structure and key technical topics to solve customer findability and usability issues.
  • Received recognition from company leadership for excellence in delivering high-quality documentation under tight deadlines.
  • Performed Content Strategy tasks to mentor junior writers, making them more effective and independent when working with sparsely detailed JIRA content requests.
  • Interfaced regularly with User Experience groups (UX) on redesign of the OpenShift Container portal, focusing on just-in-time documentation, and UX copywriting, resulting in improvements to UI labels, workflow, and usability.
  • Graduate of Red Hat Management Training program.

Senior Technical Content Developer

Cognex Corporation
10.2017 - 02.2019
  • Authored Hardware docs for InSight L38 Vision System Reference and Quick Start guides.
  • Led company-wide video initiative with a team of five content developers. Within six months, we had created five videos, met with numerous cross-functional product stakeholders, identified customer pain points, and supplied flexible multimedia solutions that closed User Experience gaps in software.
  • Dynamically collaborated with development in Agile SCRUM environment, documenting new features, identifying GUI improvements and documentation/video integration opportunities to improve usability for product redesign.
  • Designed, wrote, and tested comprehensive tutorial for new Cognex Designer product. A three-month effort integrating with product marketing and QE.
  • Documented Machine Learning (AI/ML) applications.
  • Consulted on documentation portal project, working with Web Development team to utilize a singular taxonomy.

Consultant Technical Writer

Pageflex Corporation
08.2017 - 10.2017
  • Responsively managed Short-term contract to assist in major update of documentation for time-sensitive doc conversion.
  • Overhauled and redesigned B2B e-Commerce Storefront User Guide for improved usability. Rewrote and tested features and content, adding new screenshots.
  • Consulted on upgrade to HTML documentation with Product Management.
  • Contributed UX suggestions to bolster effectiveness of product UI design.

Technical Writer 3 (Senior level)

Dell Technologies / Dell EMC
02.2013 - 05.2017
  • Authored VPLEX storage appliance hardware documentation for just-in-time doc generation and Online Help.
  • Functioned as VPLEX IDD group Information Architect, giving presentations on DITA coding standards and best practices.
  • Member of Content Strategy work group, a corporate-wide strategic initiative to roll out best practices for standardizing documentation sets, preparing for task-based HTML presentation of content with heavy emphasis on usability.
  • Reorganized deliverables that previously had no user or task focus, using task analysis techniques and persona-based interviews with users.
  • Partnered with EMC Customer Support group program managers and support engineers to resolve costly customer issues, simplifying and reducing the size of deliverables; reorganizing content to reflect user workflow.
  • Participated in First Article test teams to record, troubleshoot, and fix documentation-related issues in the new generation hardware release of VPLEX (an 18-month effort).
  • Released publications and trouble-shot issues with focus on standard reviews and quality checks.

Senior Content Developer

The MathWorks
09.2006 - 01.2013
  • Supported MATLAB Application Deployment development team with comprehensive documentation for MATLAB developers and quantitative engineers, using Java and C# coding samples.
  • Maintained and updated over 2300+ pages of documentation, over five products, meeting every production deadline.
  • Advocated and performed documentation usability testing, resolving customer pain points.
  • Pioneered use of Role Markers with UX group clarifying and streamlining user workflows.
  • Instructed/trained writers in corporate-wide training efforts to build and refine guidelines for compiling documentation requirements from development specifications and interviews.
  • Edited corporate-wide blog detailing advancements and breakthroughs in the Deployment product area. This role required interviewing numerous IT and business team members.
  • Initiated and drove product-wide process improvements that resulted in a reduction in code example errors by 10%.

Software Engineer (IBM)/Senior Technical Writer (Rational)

IBM/Rational Software
02.2001 - 09.2006
  • Served as lead writer for Rational ClearCase installation documentation. Redesigned, managed, and delivered comprehensive product documentation for Rational Administrator, and Rational ClearCase/Mainframe.
  • Extensive experience with the Rational Unified Process (RUP) including working with iterative software development teams; authoring use case documents from scratch and creating UML diagrams.
  • Interfaced extensively with globalization project teams, ensuring accurate translation of documentation into twelve languages.

Documentation Manager

Avacet
09.2000 - 02.2001
  • Managed and delivered all documentation for fledgling e-commerce startup, including designing and authoring all Web content, API specs, software design documents, marketing brochures, sales support whitepapers, and human resource data.

Senior Project Manager

Storage Technology (STK)
07.1998 - 05.2000
  • Successfully drove $2-$3 million projects through the Professional Services arm of STK.
  • Crafted multiple Statements of Work (SOW) and Requests for Proposals (RFP) in complex enterprise infrastructures driven by customer needs.
  • PMI-trained Project Management professional.
  • Led teams of up to twenty-five consultants, in a variety of mainframe computing specialties, mostly involving mainframe storage system implementation.

Lead Technical Writer

CSG Systems
06.1997 - 07.1998
  • Interactively designed and tested user guide content for telephony usage and rating systems.
  • Authored and maintained development team OO design documents, including UML diagrams.
  • Improved granularity of database requirements using Oracle products.
  • Trained and mentored three contract writers.

Senior Storage Specialist

IBM Global Services
01.1997 - 06.1997
  • Implemented DFSMS/DFHSM, IBM’s automated storage management system for several customer accounts, providing 24/7 support, working closely with hardware service engineer and support staff.
  • Authored supporting hardware documentation for using IBM RAID-5 arrays for global audiences.
  • Tuned storage systems for maximum performance and cost efficiency.

Education

Bachelor of Science - Business (Computer Science)

Eastern Illinois University
Charleston, IL
05.2001 -

Skills

Windows

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Timeline

Technical Content Manager/Strategist and Senior Technical Writer

DuploCloud, Inc.
12.2022 - 02.2025

Senior Technical Writer

Red Hat, Inc.
02.2019 - 12.2022

Senior Technical Content Developer

Cognex Corporation
10.2017 - 02.2019

Consultant Technical Writer

Pageflex Corporation
08.2017 - 10.2017

Technical Writer 3 (Senior level)

Dell Technologies / Dell EMC
02.2013 - 05.2017

Senior Content Developer

The MathWorks
09.2006 - 01.2013

Bachelor of Science - Business (Computer Science)

Eastern Illinois University
05.2001 -

Software Engineer (IBM)/Senior Technical Writer (Rational)

IBM/Rational Software
02.2001 - 09.2006

Documentation Manager

Avacet
09.2000 - 02.2001

Senior Project Manager

Storage Technology (STK)
07.1998 - 05.2000

Lead Technical Writer

CSG Systems
06.1997 - 07.1998

Senior Storage Specialist

IBM Global Services
01.1997 - 06.1997

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Robert GaydosTechnical Communicator