Summary
Work History
Education
Skills
Certification
Languages
Generic

Lope Lopez

Pittsburgh

Summary

Dynamic writer, editor, and content strategist with a robust background in academia and instructional design, offering a unique fusion of rigorous academic analysis and technical expertise. Proven ability to transform complex technical information into clear, user-friendly documentation that resonates with diverse audiences. Equipped with an educator's perspective and adept at collaborating with multidisciplinary teams to effectively organize intricate information about complex systems. Committed to delivering high-quality content that enhances product promotion, streamlines internal operations, and fosters strong customer connections in fast-paced environments.

Work History

Senior Technical Writer and Content Strategist

Software Engineering Institute, Carnegie Mellon University
Pittsburgh, PA
04.2018 - Current
  • Recruited to return to the organization in 2022 to execute communication initiatives for the Director’s Offices of the Cybersecurity and Software Solutions Divisions. This work included creating content strategies, driving the production of reports, web pages, thought leadership, presentations, and marketing materials, as well as collaborating with a team of designers, leading teams of writers, and setting timelines for production.
  • Worked closely with cybersecurity experts, software engineers, and AI scientists to transform research into articles and white papers for publication as well as book-length technical reports for high-priority customers.
  • Designed the organizational frameworks for large-scale, multi-disciplinary projects to ensure that disparate technical contributions formed a cohesive, publishable narrative for technical reports.
  • Led a major project to reorganize and redesign existing web pages and design new pages to improve SEO, information architecture, and the user experience on the SEI’s website.

Technical Documentation

Libsyn
Pittsburgh, PA
05.2021 - 01.2022
  • Overhauled the company’s legacy knowledge base in Zendesk; restructured the content hierarchy to improve findability and UX, resulting in a measurable increase in self-service resolution.
  • Leveraged native Spanish fluency to spearhead the company’s first comprehensive localization initiative, translating core software interfaces, technical articles, and marketing assets while ensuring technical accuracy and cultural relevance across all Spanish-language customer touchpoints.

Senior Information Developer

Omnicell
Cranberry Township, PA
08.2014 - 04.2018
  • Facilitated development of comprehensive documentation in partnership with engineers and product managers to ensure successful product launches.
  • Led a major project to redesign the format, information architecture, and content of online help systems and user guides that resulted in more efficient delivery of information and a streamlined process to accommodate change requests from customers and employees.
  • Initiated and led projects to design innovative documentation types that resulted in better solutions to address new user onboarding as well as complex financial and patient-care problems.
  • Served on the Operations Advisory Board to review the company’s organizational readiness to support products across multiple teams and propose new initiatives to improve operations.

Technical Writer

Intermedix
Pittsburgh, PA
08.2013 - 08.2014
  • Worked with software engineers, product managers, and designers to gather technical and business information and create user-friendly documentation.
  • Created communications strategies to help develop the business model for the physician services division, and composed advertising sheets, RFP content, and white papers.
  • Led a project to redesign the information architecture, content, and delivery of release communications to improve usability for training, implementation, and other purposes.
  • Established company-wide, content and style guidelines for marketing and technical writing.

Training Writing and Technical Communications

Epic
Verona, WI
02.2012 - 06.2013
  • Worked with customers to understand hospitals’ training needs and successfully planned and executed projects to create and implement documentation solutions to support physicians, nurses, and pharmacists.
  • Innovated new kinds of deliverables to solve unique training challenges and created training and communication plans to give project management teams, as well as hospital administrators, executives, and clinician leadership the information they needed to effectively announce, organize, and implement our training and documentation solutions.
  • Implemented publication and writing processes, developed new materials, and set timelines across multiple teams to support large publications for training materials.

Instructor of Writing, Literature, and Theory (Two Locations)

University of Pittsburgh, Slippery Rock University
Pittsburgh, PA
07.2001 - 05.2010
  • Designed and delivered curricula for classes of 19–49 students, mastering the ability to sequence complex information for maximum audience retention and utility.
  • Authored a book-length dissertation based on original archival research, demonstrating the analytical rigor required for high-level technical reporting.
  • Presented research at national and international conferences to professional audiences.

Education

Ph.D. - Literature

University of Pittsburgh
Pittsburgh, PA

M.A. - English Language and Literature

Eastern Michigan University
Ypsilanti, MI

B.A. - English

University of Michigan
Ann Arbor, MI

Skills

  • Adobe Technical and Creative Suites
  • DITA and XML-authoring tools
  • HTML and CSS
  • Content management systems
  • Zendesk
  • Confluence
  • Jira
  • Gen-AI prompt engineering and output refinement
  • Experience in Agile methodologies
  • Expert in several different style manuals and sets of editorial guidelines
  • Native speaker of English and Spanish, with translation experience
  • Excellent researcher
  • Markdown

Certification

Google Digital Marketing and E-Commerce Certificate

Languages

English
Native or Bilingual
Spanish
Native or Bilingual
French
Limited Working

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Lope Lopez