Judy Guan
Jacksonville,FL
Summary
Proficient at fostering positive customer experiences, excelled in roles at KYURAMEN X Tbaar, enhancing team efficiency and customer satisfaction. A blend of strong communication skills and adaptability, with a commitment to excellence, drove significant improvements in service delivery. A proactive approach and ability to learn swiftly highlights dedication to professional growth and team success.
Overview
2
2
years of professional experience
Work History
Barista
KYURAMEN X Tbaar
01.2023 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Trained around 10 new team members with positive reinforcement and respectful, encouraging coaching.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
Restaurant Hostess
Fancy Sushi
06.2022 - 09.2022
- Greeted customers entering the restaurant and responded promptly to customer needs.
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Took reservations and numerous to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Provided exceptional service through friendly interactions with customers, answering questions, and addressing concerns.
Education
BBA - Marketing
University of North Florida
Jacksonville, FL05.2028
High School Diploma -
Sandalwood High School
Jacksonville05.2024
Skills
- Friendly and outgoing
- Team Player
- Customer Service
- Adaptive and creative
- Active Learning
- Work Ethic and Integrity
Languages
Chinese (Mandarin)
Professional Working
Chinese (Cantonese)
Native or Bilingual
Timeline
Barista
KYURAMEN X Tbaar
01.2023 - Current
Restaurant Hostess
Fancy Sushi
06.2022 - 09.2022
BBA - Marketing
University of North Florida
High School Diploma -
Sandalwood High School
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