Judy Julian
Rockford,IL
Overview
31
31
years of professional experience
1
1
Certification
Work History
Cashier/Sales Associate
Dollar Tree
11.2024 - Current
Senior Companion/Assistant
Private
08.2021 - 11.2025
Caregiver and mentor
Visiting Angels
04.2015 - 12.2022
- A daily in-home caregiver, driving clients to appointments, grocery shopping, etc
- Made meals, did light housekeeping, and anything else needed to help clients stay in their homes
- I mentored new hires and was there liaison with the company for the first 6 weeks of their employment
- I was available 24/7 to help or answer any questions regarding client or company issues such as as payroll, time off, etc.
- I wrote and submitted detailed reports on a weekly basis for all new hires that I mentored
- We found that having a mentor with new hires considerably decreased the attrition rate the company was having
Reservations Sales and Service Representative
United Airlines
02.1995 - 11.2009
- Researching routes and fares helping clients make airline reservations
- Ticketed and advised client of all information and rules legally required by the FAA
- Handled customer complaints by finding a resolution that worked for both the passenger and the company
- I averaged 120 calls per 8-hour shift
- I was a member of United Airlines' Emergency Response Go Team, trained for critical situations
Education
High school diploma or GED - undefined
Some college - Health and Wellness
Rock Valley College GPA 4.0
Rockford, IL01.2014
Skills
- Senior Care including Alzheimers (10 years)
- Completed Medical Terminology class with an A
- Completed Phlebotomy class with an A
- Completed Nutrition and Digestion class with an A
- Computer skills
- Communication skills
- Customer service
- Mentoring (3 years)
- Office experience
- Pet care
Certification
- CPR/AED Certification August 2023 to August 2025
- Driver's License
Timeline
Cashier/Sales Associate
Dollar Tree
11.2024 - Current
Senior Companion/Assistant
Private
08.2021 - 11.2025
Caregiver and mentor
Visiting Angels
04.2015 - 12.2022
Reservations Sales and Service Representative
United Airlines
02.1995 - 11.2009
High school diploma or GED - undefined
Some college - Health and Wellness
Rock Valley College GPA 4.0
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