Judy Lutz
Pensacola,FL
Summary
Highly motivated with extensive Customer Service Skills,
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Compassionate and a Hard-worker and will Dedicate Myself to be a team player and show Positive Impact with the Medical Group and Patients.
Overview
30
30
years of professional experience
Work History
Rental Manager and Scheduler
Hill Kelly Dodge Trent Patin (337) 342-0117
04.2023 - Current
- Greet customers and help schedule appointments
- Resolved customer disputes to maintain positive relationships and increase customer base.
- Implemented rental asset processes and cleanliness standards.
- Drafted quotes, confirmed orders, and managed transfers to handle rental needs efficiently.
- Coordinated with sales teams and clients to manage inventory, adjust orders, and handle logistics.
- Call customers daily to confirm appointment and review paperwork they will need to bring with them
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions
Medical Receptionist and Medical Biller
Dr Gary Gotthelf Lonnie Harper (850) 698-4895
03.2014 - 12.2021
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed multi-line phone system and pleasantly greeted patients.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Organized paperwork such as charts and reports for office and patient needs.
- Supported office staff and operational requirements with administrative tasks.
- Completed patient referrals to other medical specialists.
- Answered phone calls and messages for physician medical facility, scheduling appointments, and handling patient inquiries
Medical Biller
Sacred Heart Medical Group Kristi G (850)384-8136
01.2008 - 03.2014
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Verified insurance of patients to determine eligibility.
- Accurately entered patient demographic and billing information in billing system to enable tracking history and maintain accurate records.
- Posted payments and collections on regular basis.
- Analyzed complex Explanation of Benefits forms to verify correct billing of insurance carriers.
- Prevented financial delinquencies by working closely with managers to resolve billing issues before becoming unmanageable.
- Generated reports and analyzed trends to maximize reimbursement and reduce claim denials.
Accounting Clerk A/R A/P
Vince Whibbs Auto Shane Garner (850) 525-7152
08.2003 - 01.2008
- Maintained accurate and complete documentation to facilitate accounting and filing functions.
- Input high volume of monthly invoices with consistent accuracy.
- Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
- Managed accounts payable and receivables.
- Completed financial reports, providing insight into performance, operations and cash flow.
- Maintained clean and organized files by keeping accounts payable records up-to-date.
- Verified money/checks/credit cards wrote up Bank Deposit Daily
- Mailed out monthly statements and 1099 forms
Branch Manager
Horizon Bank Charles Nelson Jack Nobles
02.1994 - 08.2000
- Maintained friendly and professional customer interactions.
- Open and Closed Branch and Prepared Each Tellers Drawer and Prepared vault money daily.
- Assessed employee performance and developed improvement plans.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Engaged employees in business processes with positive motivational techniques.
- Consulted customers to boost product sales and services.
- Generated financial and operational reports to assist management with business strategy.
- Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
- Prepared internal and regulatory financial reports, balance sheets and income statements.
Education
Medical Billing - Medical Billing
Online School
Pensacola, FL05.2008
Associate of Arts - Business Administration And Management
Pensacola Junior College
Pensacola, FL12.1994
High School Diploma -
Escambia High School
Pensacola, FL05.1982
Skills
- Customer Service
- Customer Interaction
- Accounts Payable and Accounts Receivable
- Scheduling and Coordinating
- Organized and Detail Oriented
- Professional
Timeline
Rental Manager and Scheduler
Hill Kelly Dodge Trent Patin (337) 342-0117
04.2023 - Current
Medical Receptionist and Medical Biller
Dr Gary Gotthelf Lonnie Harper (850) 698-4895
03.2014 - 12.2021
Medical Biller
Sacred Heart Medical Group Kristi G (850)384-8136
01.2008 - 03.2014
Accounting Clerk A/R A/P
Vince Whibbs Auto Shane Garner (850) 525-7152
08.2003 - 01.2008
Branch Manager
Horizon Bank Charles Nelson Jack Nobles
02.1994 - 08.2000
Medical Billing - Medical Billing
Online School
Associate of Arts - Business Administration And Management
Pensacola Junior College
High School Diploma -
Escambia High School