JUDY MONGERO JOY Judy Joy
Hendrick Automotive Group
Selma,NC
52
years of professional experience
Adaptable professional with a long background in sales, customer service, and transaction processing across automotive and retail settings. Strong attention to detail, clear communication, and organized follow-through have supported accurate DMS entry, effective team coordination, and seamless delivery completion.
Work History
Sales & Delivery Specialist Hendrick Lexus
9 Years 6 Months- Managed vehicle delivery logistics for Hendrick Automotive Group customers at the dealership.
- Coordinated scheduling of customer delivery appointments with sales and finance teams to ensure timely service.
- Facilitated seamless vehicle delivery process for Hendrick Automotive Group customers.
- Demonstrated vehicle features and controls during dealership handoffs to enhance customer understanding.
- Reviewed sales paperwork, registrations, and delivery documents for accuracy.
Coggin Automotive Group
12 Years 1 Month- Enhanced customer satisfaction by effectively resolving issues with knowledgeable and friendly service.
- Managed returns, exchanges, and customer concerns to ensure a positive shopping experience.
- Handled customer complaints in a professional manner.
- Provided friendly greetings to customers and exceptional customer service.
- Collaborated with diverse coworkers to achieve goals and resolve product and service issues.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Completed day-to-day duties accurately and efficiently.
- Processed sales transactions using point-of-sale system.
- Trained new associates on sales floor procedure.
Sales Associate
10 Months- Assisted customers with product selection on sales floor.
- Resolved customer questions using company policies and product knowledge.
- Opened and closed sales area following employer procedures.
Owner, Sales
24 Years 5 Months- Advised clients on destinations, fares, and travel requirements, enhancing their decision-making with expert insights.
- Managed client travel planning for leisure and business bookings, ensuring tailored experiences that met client needs.
- Coordinated airline, hotel, and car reservations, streamlining processes using supplier systems for efficient travel arrangements.
- Prepared itineraries, confirmations, and travel documents for each trip.
Education
Some College (No Degree)
Skills
Delivery logistics
Logistics management
Appointment management
Document verification
Feature presentation
CRM management
Client support
Timeline
Sales & Delivery Specialist Hendrick Lexus
Hendrick Automotive Group
11.2010 - 05.2020Read More
Coggin Automotive Group
Honda, BMW, Mercedes
02.1996 - 03.2008Read More
Sales Associate
Ken Wilson Ford
04.1995 - 02.1996Read More
Owner, Sales
Yorktown Travel Service
01.1968 - 06.1992Read More
Miami Dade College
Some College (No Degree)
Read More