Judy Nguyen
Victoria,TX
Summary
With a proven track record at Frost Bank, I excel in balancing meticulous cash management with exceptional customer service, demonstrating both strong work ethic and professionalism. My experience spans from enhancing sales at Kay Jewelers to streamlining operations at Kohl's, always prioritizing efficiency and client satisfaction. Skilled in time management and customer relations, I drive results and foster positive experiences.
Overview
11
11
years of professional experience
Work History
Teller
Frost Bank
05.2023 - Current
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed customer transactions promptly, minimizing wait times.
Jewelry Sales Associate
Kay Jewlers
09.2020 - 04.2023
- Educated customers about proper care and maintenance practices for their jewelry purchases, ensuring long-lasting satisfaction.
- Boosted jewelry sales by providing excellent customer service and personalized product recommendations.
- Assisted clients in making informed decisions on high-value purchases by sharing expert knowledge of gemstones, metals, and designs.
- Maintained a visually appealing and organized store, contributing to a welcoming shopping environment.
Shoe Department Lead
Kohl's
05.2019 - 05.2020
- Streamlined inventory management for better organization and easier access to products.
- Assisted in preparing annual budgets by monitoring expenditures against projected revenues enabling effective cost control measures.
- Implemented loss prevention techniques, reducing instances of theft within the department significantly.
- Collaborated closely with human resources during recruiting process resulting in successful hires who contributed positively to the team dynamic.
Front Desk Receptionist
Homewood Suite by Hilton Hotels
01.2019 - 05.2019
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
To Go Specialist
Olive Garden
06.2014 - 12.2016
- Handled high-stress situations gracefully, resolving customer concerns promptly and professionally.
- Collaborated with kitchen staff to ensure timely completion of all to-go orders.
- Operated cash register to accept cash, debit and credit card payments from customers.
- Answered to-go order phone calls, conveying menu options over telephone and accurately estimating time of delivery.
Education
High School Diploma -
Victoria West High School
Victoria 05-2015
Skills
- Exceptional customer service
- Strong work ethic
- Professionalism and courtesy
- Excellent time management skills
Languages
Vietnamese
Limited Working
Timeline
Teller
Frost Bank
05.2023 - Current
Jewelry Sales Associate
Kay Jewlers
09.2020 - 04.2023
Shoe Department Lead
Kohl's
05.2019 - 05.2020
Front Desk Receptionist
Homewood Suite by Hilton Hotels
01.2019 - 05.2019
To Go Specialist
Olive Garden
06.2014 - 12.2016
High School Diploma -
Victoria West High School
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