Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Judy Nguyen

Summary

Judy is a skilled Business Analyst who thrives on working with cross-functional teams to improve processes and drive efficiency. She has the abilities for breaking down complex requirements into clear, actionable insights that help businesses make informed decisions. With a proactive approach and strong analytical skills, she’s passionate about finding solutions that enhance operations and create lasting improvements across an organization.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Business Analyst/Project Manager

Oliver Inc.
05.2023 - Current
  • Lead and manage large and small-scale projects, collaborating with IT, finance, and operations teams to drive the successful implementation of Enterprise Resource Planning (ERP) systems, ensuring data integrity and seamless project execution
  • Build and maintain relationships with key stakeholders, providing strategic and tactical guidance to ensure alignment with business objectives and customer needs, while fostering effective communication to ensure the delivery of commitments across all levels of the organization
  • Conduct root cause analysis to discover system inefficiencies in the process that were inflating delivery time, resulting in a 30% reduction in processing time and a 25% improvement in accuracy
  • Document the current business process and the proposed alternative, integrating the best elements from the existing process into the new system for improved efficiency and effectiveness
  • Demonstrate strong organizational agility, adapting to shifting priorities and deadlines, while maintaining comprehensive project documentation and ensuring on-time delivery of 97% of projects within scope and budget

Business Analyst (Contract Role)

Regions Bank
12.2021 - 04.2022
  • Conducted root cause analysis on customer data to identify patterns, optimize processes, and enhance customer experience
  • Acted as a liaison between end users and technical teams, while building large data sets to support language model training and presenting key findings and insights to stakeholders
  • Developed and executed test cases within Jira, ensuring functionality and alignment with product strategy by prioritizing user stories based on business value
  • Performed functional testing of the Medallia platform, documenting test results and collaborating with stakeholders to address defects

Business Analyst

Meridianlink
08.2021 - 11.2021
  • Collaborated with clients and internal teams to troubleshoot software and technical issues using Jira and Salesforce, ensuring timely resolution
  • Diagnosed and resolved batch system processing and third-party integration issues, handling cases ranging from basic to moderately complex
  • Supported client outreach initiatives, assisting team members in enhancing customer engagement and satisfaction

Data Specialist (Temporary)

Serco Inc.
05.2021 - 07.2021
  • Converted and transferred raw data into structured and accessible databases/systems using Excel, improving data management efficiency
  • Reviewed and validated large datasets to identify and correct errors, ensuring accuracy and consistency
  • Adhered to data system procedures and best practices to maintain data integrity and compliance

Web Developer (Internship)

Spanalytics LLC
05.2018 - 08.2018
  • Redesigned and enhanced the company’s main webpage, including menu designs and Google reCAPTCHA integration for improved usability
  • Contributed to an IoT project by developing and optimizing Bluetooth and Wi-Fi enabled products using Raspberry Pi
  • Implemented performance improvements that reduced downtime by 15%, while executing unit and integration testing for software in Linux

Education

Computer Science -

Randolph Macon College
Ashland, VA
12.2019

Skills

  • Microsoft Office (Excel, PowerPoint)
  • User Acceptance Testing
  • Business Analysis
  • Requirements Gathering
  • Technical Documentation
  • Process Improvement
  • Project Management
  • Jira
  • Salesforce
  • Product Backlog
  • User Stories
  • Agile Methodology
  • KPI Dashboards
  • Process Mapping
  • Software Development Life Cycle (SDLC)
  • SQL
  • Data Analysis
  • Database Design
  • Query Design
  • JD Edwards

Certification

Certified Scrum Product Owner (CSPO), 10/01/22 - 10/31/24

Timeline

Business Analyst/Project Manager

Oliver Inc.
05.2023 - Current

Business Analyst (Contract Role)

Regions Bank
12.2021 - 04.2022

Business Analyst

Meridianlink
08.2021 - 11.2021

Data Specialist (Temporary)

Serco Inc.
05.2021 - 07.2021

Web Developer (Internship)

Spanalytics LLC
05.2018 - 08.2018

Computer Science -

Randolph Macon College

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Judy Nguyen