JUDY OLIVARES
Los Angeles,CA
Summary
Results-driven Spanish bilingual Sales Associate with over 10 years of experience in delivering exceptional customer service. Proven track record in developing effective sales strategies and resolving complex issues while leading teams to success. Committed to building lasting customer relationships that foster trust and loyalty. Aiming to leverage expertise in client engagement and problem-solving in a dynamic sales environment.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Senior Banker
Bank Of America
Los Angeles, CA
08.2018 - Current
- Maintained and improved customer relations to consistently surpass set behavioral goals each quarter.
- Familiar with consumer and small business products to recommend based on needs.
- Conducted daily client follow-up calls
- Educated clients about various banking products available at the institution.
- Educated customers on options for managing financial transactions by leveraging technology, tools and resources.
- Trained and mentored new associates.
Relationship Banker
Bank of America
Los Angeles, CA
07.2017 - 07.2018
- Balanced cash drawers on a daily basis.
- Identified opportunities to refer customers to other areas of the bank for additional services.
- Identified customer needs through conversations and offered appropriate banking products to meet their requirements.
- Researched customer inquiries regarding account balances, transactions, fees, interest rates.
Sales Manager
The Home Depot
Los Angeles, CA
09.2013 - 07.2017
- Responsible for assisting customers in sales, services, customer telephone orders, greeting customers, cash handling, and meeting store sales goals weekly
- Awarded Employee of the Month 5 times for assisting customers and exceeding goals
- Ranked top sales employee in district for 2 years
- Handled customer relations issues, enabling quick resolution, and client satisfaction
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
Education
Los Angeles, CA, Bank Training Certificate - Banking And Financial Support Services
BankWorks JVS
Los Angeles, CA07.2017
High School Diploma -
Manual Arts Senior High School
Los Angeles, CA06.2009
Some College (No Degree) -
Santa Monica College
Santa Monica, CASkills
- Service Sales
- Client Engagement
- Banking Solutions
- Customer Satisfaction
Certification
- CA Notary Public License
Languages
English
Full Professional
Spanish
Full Professional
References
Ramez Habib
Roy Silva
Timeline
Senior Banker
Bank Of America
08.2018 - Current
Relationship Banker
Bank of America
07.2017 - 07.2018
Sales Manager
The Home Depot
09.2013 - 07.2017
Los Angeles, CA, Bank Training Certificate - Banking And Financial Support Services
BankWorks JVS
High School Diploma -
Manual Arts Senior High School
Some College (No Degree) -
Santa Monica College