Judy Pabon
United States
Summary
Skilled professional with experience in collections, customer service and data entry. Exceptional interpersonal and problem-solving skills. Effectively mediates customer disputes and collects payment in timely manner. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level collection position. Ready to help team achieve company goals.
Overview
15
15
years of professional experience
Work History
Medical Insurance Collector
Kaiser Permanente
07.2008 - 12.2023
- Maintained knowledge of benefits claim processing, claims principles, medical terminology, and procedures and HIPAA regulations.
- Verified patient insurance coverage and benefits for medical claims.
- Managed large volume of medical claims on daily basis.
- Researched and resolved complex medical claims issues to support timely processing.
- Assessed medical claims for compliance with regulations and corrected discrepancies.
- Followed up on denied claims to verify timely patient payment and resolution.
- Responded to correspondence from insurance companies.
Education
Business Administration
Goldenwest College
Costa Mesa, CASkills
- Patient Confidentiality
- Medical Billing Knowledge
- Payment Posting
- Insurance Verification
- Data Entry Proficiency
- HIPAA Compliance
- Effective Communication
- Denial Management
- Problem Solving Abilities
- Organizational Skills
- Computer Literacy
- Adaptability and Flexibility
- Interpersonal Skills
- Active Listening
- Professionalism and Ethics
- Multitasking Abilities
- Teamwork and Collaboration
- Debt Collection Techniques
- Attention to Detail
- HIPAA
- Telephone Etiquette
Languages
Spanish
Native or Bilingual
Timeline
Medical Insurance Collector
Kaiser Permanente
07.2008 - 12.2023
Business Administration
Goldenwest College