Summary
Overview
Work History
Education
Skills
Timeline
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Judy Pham

NEWPORT BEACH,CA

Summary

Accomplished luxury retail sales professional with over 10+ years of experience, excelling in high-value transactions. Adept at cultivating and maintaining VIP client relationships, ensuring personalized and exceptional service. Proven ability in client acquisition and delivering bespoke shopping experiences that drive customer loyalty.

Overview

1
1
year of professional experience

Work History

MANAGER, FIFTH AVENUE CLUB

Saks Fifth Avenue
Laguna Beach, CA
05.2023 - Current
  • MANAGER, FIFTH AVENUE CLUB
    Laguna Beach, CA | May 2023 - Present
    Execute operational tasks such as shipping and receiving, merchandise
    control, visual presentation and merchandising of the suite, payroll
    reconciliation, IT functions, cash reconciliation, etc.
    Create private personal shopping experiences through individual styling
    sessions, trunk shows, curated events, and top client outreach activities
    Creatively drive client acquisition via partnerships with the local
    community, client referrals, and social sales techniques
    Manage a select team of stylists
    Collaborate with hotel management to offer VIP hotel guests private
    personal shopping experiences and ensure the In Residence operations comply with hotel operating processors
  • BRAND/ MARKETING MANAGER,
    HALIBURTON INTERNATIONAL FOODS, INC.
    Los Angeles, Toronto, CA.| July 2022 - May 2023
    Oversaw social media marketing
    Supported advertising campaign ideation and promotional events
    Developed positive relationships with Training team to ensure strong
    partnership and communication
  • SALES SUPERVISOR, GIVENCHY
    Costa Mesa, CA | December 2019 - July 2022
    Responsible for the WRTW business
    Conducted weekly TB with merchant team to analyze delivery by
    category/client and assess SCP logistics flow
    Followed up on all reserves post-market in a timely fashion
    Monitored team VIC development to increase conversion and average
    transaction value percentage
    Achieved set percentage of total business and personal goals
  • VIP Manager, Zimmerman, Costa Mesa, CA December 2019
    Increased positive brand recognition through effective communication,
    professionalism, and in-depth brand knowledge
    Provided the highest level of customer service in all areas of negotiation,
    client satisfaction, and after-sales service
    Monitored team members CRM database and store sales reports
  • ADDITIONAL EXPERIENCE
    Selling Supervisor, Celine | October 2017 - December 2019
    Sales Supervisor, Dolce & Gabbana | June 2016 - October 2017
    Key Holder, Balenciaga | October 2012 - June 2016

Education

Bachelor of Science - Apparel Merchandising & Management

California State Polytechnic University, Pomona
Pomona, CA
06-2010

Skills

  • Fashion Expert
  • VIP Client Relations
  • KPI Analysis
  • Solutions-Driven

Timeline

MANAGER, FIFTH AVENUE CLUB

Saks Fifth Avenue
05.2023 - Current

Bachelor of Science - Apparel Merchandising & Management

California State Polytechnic University, Pomona
Judy Pham