KENTON JOHNSON
Los Angeles,CA
Summary
Luxury based service professional and managerial maven. Excel in building a loyal client base by recommending high-quality products and/or services that meet needs and exceed expectation. Leverage team leadership, research, organizational, time management, customer service, multitasking, communication, creativity and interpersonal skills to thrive in challenging, upscale and time-sensitive arenas. Fluent in ASL. Results-driven and successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations, luxury service and communication. Detail-oriented, frontline representative. Well-educated and poised with superior communication skills.
Overview
5
5
years of professional experience
Work History
Concierge
First Services Residential
Los Angeles
01.2020 - Current
- Streamline front desk operations for increased efficiency and improved customer service.
- Provide exceptional luxury service to diverse affluent residents, fostering an atmosphere of inclusivity and respect.
- Remedy issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Maintain front desk's concierge book to provide residents or visitors with access to relevant local information.
- Manage a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
- Offer administrative support by managing schedules, coordinating meetings, and maintaining records as required by property management standards.
- Continuously seek opportunities for improving resident satisfaction, implementing feedback-driven changes as needed.
Client Aide
JWCH Institute
Los Angeles
06.2022 - 09.2023
- Actively communicated with family members regarding client progress, involving them in the care process whenever possible.
- Streamlined daily operations for increased efficiency in scheduling appointments and managing client records.
- Participated in ongoing training and professional development, staying current on best practices in client aide services.
- Provided compassionate care to clients, fostering strong relationships and trust between aide and client.
- Maintained accurate documentation of client progress, facilitating data-driven decision making for care plans.
Consultant
Self Employed
Los Angeles
11.2019 - 01.2023
- Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
- Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
Lead Concierge
Onni Group
Los Angeles
10.2020 - 09.2022
- Implemented customer feedback tracking system to identify areas for improvement and adapt service offerings accordingly.
- Collaborated with other departments on event planning and execution, ensuring seamless integration of concierge services within hotel operations.
- Conducted thorough research on local attractions and events to maintain an up-to-date knowledge base for assisting guests with inquiries.
- Assisted in the development of marketing materials promoting hotel services and amenities, increasing visibility among potential clientele.
- Contributed to a positive work environment by maintaining open lines of communication with colleagues and actively participating in team-building activities.
- Conducted regular team meetings to review performance metrics, identify areas for improvement, and celebrate successes together.
- Managed team of 12 and motivated employees to be productive and engaged in work.
Education
Bachelor Of Arts - Fine Arts
Columbia College
Chicago, ILBeauty Essentials -
Fashion Institute of Technology (FIT)
Licensed Cosmetologist -
Pivot Point Academy - Bloomingdale
Bloomingdale, ILASL, Fluent since the age of 10 -
Skills
- Leadership
- Education
- Team Building
- Makeup Artist
- Cosmetologist
- Customer Service
- Fashion Expert
- Beauty Guru
- Consumer Researcher/Investigator
- Communication Skills
- Interpersonal Skills
- Organizational Skills
- Creativity Skills
- Budgeting
- Problem solving
- Executive support and business operations
- Highly Adaptable
- Strong Work Ethic
- Effective problem solving
- Excellent Multitasking
- Proactive attitude
- Training and mentoring
- Quality Assurance
- Advanced Time Management
- Discreet confidentiality
Timeline
Client Aide
JWCH Institute
06.2022 - 09.2023
Lead Concierge
Onni Group
10.2020 - 09.2022
Concierge
First Services Residential
01.2020 - Current
Consultant
Self Employed
11.2019 - 01.2023
Bachelor Of Arts - Fine Arts
Columbia College
Beauty Essentials -
Fashion Institute of Technology (FIT)
Licensed Cosmetologist -
Pivot Point Academy - Bloomingdale