Patrick Goins
Kodak,USA
Summary
I am a driven individual with 8 years of experience in healthcare administration, two of which are in Skilled Nursing Facility administration. I hold a Masters of Business Administration degree with a speciality in Healthcare Administration from Bryan College and hold an active Assisted Living Administrator's license (#4841). I am actively seeking a position which will help me grow my skills and hopefully, be able to provide direction at completing remedial education requirements for Nursing Home Administrators licensure reexamination.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Concierge
Smoky Mountain Health And Rehabilitation Center
Pigeon Forge, TN
04.2025 - 02.2026
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Assisted Administrator with daily operations of the facility. Through direction of the Administrator, lead and supervised Admin Staff. Gave direction and followed up with EOD reporting to ensure goals were met.
- Assisted Administrator with leadership and other work projects.
- Directed Stand-up and Stand-down meetings.
- Directed monthly QAPI meetings.
Patient Financial Advocate
University Cancer Specialists
Knoxville, TN, USA
07.2024 - 04.2025
- Streamlined patient access to various aid programs by evaluating needs and coordinating solutions.
- Monitored and followed up on secondary billing to secure maximum payout completion.
Administrator in Training (AIT)
Westmoreland Healthcare and Rehabilitation Center
Knoxville, TN, USA
09.2022 - 11.2023
- Assisted Administrator in directing activities according to established guidelines.
- Managed annual health services capital budget and budgetary process.
- Contributed to policy and procedure development, ensuring ongoing compliance.
- Created actionable plans to rectify findings from inspection surveys.
- Supervised Health Center programs through careful selection, motivation and evaluation of staff members.
- Assigned administrative responsibilities and accountability to staff members as needed.
- Ensured staffing levels are adequate per regulations.
- Authorized acquisition of critical equipment and supplies.
- Maintained continuity of residents’ privacy, individuality, property, and civil rights.
- Drove census increase by delivering informative tours, highlighting available resources, and liaising with family members.
- Established strategic transfer and working agreements to strengthen relationships with health care entities.
- Exercises strict confidentiality in handling resident health data under HIPAA standards.
PAC Specialist-Team Leader/Financial Counselor
University of Tennessee Medical Center
Knoxville, TN, USA
02.2020 - 09.2022
- Directed cross-functional team of 3 to 5 in daily tasks.
- Facilitate comprehensive on-boarding for new hires.
- Verified the quality and precision of all completed tasks.
- Acted as an intermediary to align management directives with team objectives for successful goal achievement.
- Achieved monthly Point of Service cash objectives by collecting patient copays.
- Screened patients to assess qualification for hospital charity and relief funding.
- Provided personalized guidance on available programs and corresponding payment methods.
- Facilitated financial assistance workflows by maintaining precision in billing and reimbursement processes.
- Maintained precision in loading insurance carriers and processing billing submissions.
- Evaluate insurance policies and coverage.
- Evaluated applications for financial aid and granted funds to eligible applicants.
- Input codes into database to confirm charity write-off accuracy in revenue cycle.
- Contributed to auditing processes involving both insured and uninsured patient accounts in the revenue cycle.
Patient Access Clerk
UT MEDICAL CENTER
Knoxville, TN, USA
07.2019 - 02.2020
- Captured accurate demographic and insurance details at patient intake to ensure timely billing.
- Collected and processed copays to achieve monthly Point of Service cash targets.
Manager in Training/General Clerk I
GC Services
Knoxville, TN
08.2015 - 04.2019
- Assisted Floor managers with daily tasks and directing daily team operations.
- Actively called open accounts to reach resolutions on default payments while maintaining customer service in all areas.
- Assisted Wage Garnishment Team with contract paper work and other documentation.
- Prefomed quality audit on all team's work.
Office Manager/Business Manager
Caring Communication Speech Langue Pathology Center
Sevierville, TN, USA
06.2014 - 03.2015
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Assisted Administrator with daily operations of the facility. Through direction of the Administrator, lead and supervised Admin Staff. Gave direction and followed up with EOD reporting to ensure goals were met.
- Assisted Administrator with leadership and other work projects.
- Directed Stand-up and Stand-down meetings.
- Directed monthly QAPI meetings.
Education
MASTERS OF BUSINESS ADMINISTRATION - Healthcare Administration
BRYAN COLLEGE
Dayton, TN05-2020
BACHELORS OF SCIENCE - Organizational Management
BRYAN COLLEGE
Dayton, TN12-2007
ASSOCIATES OF SCIENCE - General Education
CLEVELAND STATE COMMUNITY COLLEGE
Cleveland, TN05-2005
Skills
- EMR Systems
- Medical Records
- Employee Orientation
- Medical Office Experience
- Accounts receivable and Accounts Payable
- Revenue cycle management
- Office Management
- Leadership
- Management
- Human Resources
- Financial acumen
- Team management
- Business development
- Marketing
- Project management
- Financial management
- EHR systems
- Skilled nursing facility
- Strategic planning
- Healthcare management
- Compliance management
- Corporate finance
- Quality control/Process improvement
- Communication skills
- Fiscal management
- Resident/Patient rights
- Physiology knowledge
- Hospitality
- Computer skills
- Organizational skills
- Senior leadership
- Fundraising
- Administrative experience
- Data entry
- Public relations
- Event planning
Certification
- Residential Care/Assisted Living Administrator, #4148, 06/30/27
Affiliations
- American Society of Healthcare Risk Management - Member
- American College of Healthcare Executives- Member.
- Shriner's International- Member (Kerbela Temple).
Timeline
Concierge
Smoky Mountain Health And Rehabilitation Center
04.2025 - 02.2026
Patient Financial Advocate
University Cancer Specialists
07.2024 - 04.2025
Administrator in Training (AIT)
Westmoreland Healthcare and Rehabilitation Center
09.2022 - 11.2023
PAC Specialist-Team Leader/Financial Counselor
University of Tennessee Medical Center
02.2020 - 09.2022
Patient Access Clerk
UT MEDICAL CENTER
07.2019 - 02.2020
Manager in Training/General Clerk I
GC Services
08.2015 - 04.2019
Office Manager/Business Manager
Caring Communication Speech Langue Pathology Center
06.2014 - 03.2015
MASTERS OF BUSINESS ADMINISTRATION - Healthcare Administration
BRYAN COLLEGE
BACHELORS OF SCIENCE - Organizational Management
BRYAN COLLEGE
ASSOCIATES OF SCIENCE - General Education
CLEVELAND STATE COMMUNITY COLLEGE