Aliyah Melton
Lake Wales
Summary
Concierge with proven track record in guest services management and event coordination. Expertise in local area knowledge and exceptional communication skills. Demonstrated ability to enhance guest satisfaction through personalized experiences and efficient problem-solving. Highly organized and adept at managing multiple tasks in high-pressure environments.
Overview
10
10
years of professional experience
Work History
Concierge
Walt Disney Parks and Resorts
Orlando
03.2025 - Current
- Coordinated reservations and special requests for dining and entertainment to ensure guest satisfaction.
- Delivered personalized guest service to elevate visitor experiences at the resort.
- Delivered information on park attractions, events, and services to guests.
- Collaborated with various departments to ensure seamless guest experiences throughout the resort.
- Facilitated transportation arrangements and logistical needs for guests during their stay.
- Maintained knowledge of park policies, procedures, and local attractions for accurate guidance.
Anesthesia scheduler
Watson Clinic
Lakeland
05.2024 - 10.2024
- Managed pre-operative assessments of patients, reviewing medical records and conducting physical examinations to determine appropriate anesthesia options
- Collaborated with surgeons, nurses, and other medical professionals to create individualized anesthetic plans that addressed patient needs and medical history
- Oversaw scheduling software to optimize resource allocation and improve scheduling efficiency.
- Partnered with hospital administration to establish annual operating budgets for anesthesia department, ensuring resource management within budget constraints
Dermatology Support Specialist
Watson Clinic
Lakeland
11.2020 - 05.2024
- Checked in and out high volumes of patients to ensure smooth patient flow
- Processed insurance eligibility applications to facilitate timely patient care
- Obtain and schedule referrals
- Communicated with doctors regarding patient care to support treatment decisions
- Answer phones and speak to callers in professional and efficient manner
Housekeeping Manager
Hilton Grand Vacations
Orlando
01.2019 - 01.2020
- Managed daily housekeeping operations for luxury vacation properties.
- Trained and supervised housekeeping staff to maintain high cleanliness standards.
- Developed and implemented cleaning schedules to maximize staff efficiency.
- Ensured compliance with health and safety regulations in all housekeeping practices.
- Led team in effectively managing time and resources to streamline operations.
- Assisted team in daily task management, contributing to overall productivity.
Trainer/coordinator
Walt Disney Company
Orlando
02.2016 - 05.2018
- Trained new cast members on attraction operations, enhancing their knowledge and confidence.
- Instructed new cast members on checking height and age requirements for child visitors, ensuring compliance and safety.
- More than 10 years' experience in training development and delivery, motivation and team building/leadership, general and technical project management, product marketing and management, negotiation, and mediation.
- Experienced with government regulations and compliance issues for hazardous waste incidents and emergency planning.
- A self-motivated and organized professional with over 10 years' experience providing thorough and skillful support to department managers.
- Strong background in marketing, business development, and project management.
- Developed and maintained reporting procedures for tracking the effectiveness of various programs.
- Supervised staff by recognizing individual achievements, fostering a positive environment, encouraging creativity, and effectively delegating tasks.
- Evaluated programs to identify required equipment and supplies.
- Scheduled, trained, and oversaw employees in day to day operations.
Education
Under grad -
Valencia Community College
Orlando, FL03-2026
high school diploma -
Hudson High School
Hudson, MA06-2013
Skills
- Customer service
- Front desk support
- Patient care
- Medical Scheduling
- EMR systems
- Time management
- Problem solving
- Training & Development
- Concierge software proficiency
Timeline
Concierge
Walt Disney Parks and Resorts
03.2025 - Current
Anesthesia scheduler
Watson Clinic
05.2024 - 10.2024
Dermatology Support Specialist
Watson Clinic
11.2020 - 05.2024
Housekeeping Manager
Hilton Grand Vacations
01.2019 - 01.2020
Trainer/coordinator
Walt Disney Company
02.2016 - 05.2018
Under grad -
Valencia Community College
high school diploma -
Hudson High School