Elijah Ramirez
El Paso,TX
Summary
A motivated and personable professional with a strong background in front desk operations, retail sales, youth coaching, and business success. I am known for delivering exceptional customer service, managing high-traffic environments, and building strong client and team relationships. Skilled in multitasking, conflict resolution, and leading with a positive, energetic attitude. I carry passion for helping others while creating a welcoming experience and motivating everyone to reach their full potential.
Overview
4
4
years of professional experience
Work History
Concierge
Hotel Paso Del Norte
El Paso, Texas
07.2026 - Current
- As a Concierge at Hotel Paso del Norte, I provide personalized, high-level service to guests by anticipating their needs and creating memorable experiences. I assist with restaurant reservations, transportation, entertainment, local recommendations, special occasions, and a variety of guest requests. I handle airline reservations and related processes, ensuring accuracy and seamless coordination. I work closely with hotel departments and outside partners to resolve concerns, coordinate special arrangements, and maintain a high standard of guest satisfaction and service.
- Assisted guests with reservations, check-ins, and special requests.
- Coordinated transportation services for guests, including taxis and shuttles.
- Handled guest inquiries and resolved issues promptly and professionally.
- Collaborated with staff to ensure seamless guest experiences throughout the hotel.
- Managed concierge desk operations during shifts to ensure efficient service delivery.
- Handled complaints from customers in an efficient manner while working towards satisfactory resolutions.
- Performed administrative duties such as filing paperwork related to concierge service transactions.
- Maintained guest privacy and building reputation by keeping information confidential.
On Duty Store Manager
Tiff's Treats
San Antonio, Texas
08.2025 - 07.2026
- As an On Duty Manager at Tiff’s Treats, I oversaw daily business operations while providing exceptional customer service and maintaining a positive team environment. I managed employees, coordinated daily tasks, handled customer concerns, monitored inventory, and ensured orders were prepared and delivered accurately and efficiently. I was responsible for maintaining company standards, training team members, and supporting overall business performance while consistently working to improve customer satisfaction and operational efficiency.
- Oversaw daily store operations to ensure an exceptional customer experience.
- Trained and developed staff on product knowledge and sales techniques.
- Implemented inventory management procedures to optimize stock levels.
- Analyzed sales data to identify trends and drive strategic initiatives.
- Enhanced store layout based on customer flow and merchandising standards.
- Fostered a positive team environment through effective communication and support.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Front Desk Agent/ Receptionist
Hotel Paso Del Norte/ Marriott Autograph Collection
07.2024 - 08.2025
- Being a Front Desk Agent is the first point of contact for visitors and callers. I took the liberty of creating a positive first impression. This role includes managing the front desk, answering phones, scheduling appointments, Concierge work, and performing general administrative duties to support smooth business operations. Along my year tenure I accumulated multiple score boosting reviews and a plethora of acknowledgments revolving around my work ranging from ambassador of the quarter to upselling achievements to leading in our rewards loyalty program with over 200 monthly enrollments consistently.
- Key Duties
- Welcoming and assisting guests, clients, employees/team.
- Answer, screen, and forward incoming phone calls
- Manage calendars, schedule tours/ appointments.
- Perform general support tasks, such as filing data entry, office supply ordering.
- Performing Concierge duties when applicable such as amenities and tours
- Communicate effectively with internal staff and departments
- Endure confidentiality and professionalism at all times
Sales Support
Bath and Body Works
05.2022 - 12.2024
- As a sales associate at Bath and Body Works, I was responsible for delivering exceptional customer experience, along with driving sales through product knowledge and engagement, as well as maintaining a clean, organized and inviting store environment/ setting.
- Key responsibilities
- Greeting and Assisting customers with enthusiasm and professional.
- Deliver exceptional customer service, by providing knowledge on products and recommendations
- Replenish merchandise, restock shelves and organizing displays and keeping up with the sales floor.
- Support Loss prevention and inventory control policies.
- Work effectively as part and with my team.
Head Defensive Coach
Bel Air Middle School
07.2024 - 10.2024
- As The Head Defensive Coach, I was responsible for leading and developing the defensive unit of a football team. This Role involved creating and implementing effective defensive strategies, mentoring children and analyzing game performance, along with working closely with the other coaches and staff to ensure overall team success.
- Key Responsibilities
- Develop and execute defensive game plans and practice schedules
- Ensure Children understand and follow team rules, safety protocols, and sportsmanship standards
- Communicate Clearly with parents/ guardians when needed.
- Ensure a safe environment is always maintained for players
- Fostered a positive team environment, encouraging collaboration and sportsmanship among players.
Education
Electrical Engineering
The University of El Paso
El Paso06-2027
Civil Engineering
William Penn University
Oskaloosa, IA05-2023
High School Diploma -
Bel Air High School
El Paso06-2022
Skills
- Ability to Work in a Team
- Leadership Skills
- Conflict Resolution
- Effective Time Management
- Ability to Work Under Pressure
- Problem Solving
- Fast Learner
- Computer Skills
- Customer Service
- Leadership
- Teamwork
- Decision Making
- Effective communication
- Group leadership
- Building relationships
- Safety awareness
- Team Training
- Influencing skills
- Project management
- Customer service
- Highly adaptable
- Reservation coordination
References
Tolga Ozok- Rooms Director at Hotel Paso Del Norte (915)534-3000 Ext-6010
Stephanie Reyes- Tiffs Treats District Manager (210) 318-2490
Noel Montoya- Supervisor at La Nube children's museum (915)319-9660
Languages
- Spanish
- English
Timeline
Concierge
Hotel Paso Del Norte
07.2026 - Current
On Duty Store Manager
Tiff's Treats
08.2025 - 07.2026
Front Desk Agent/ Receptionist
Hotel Paso Del Norte/ Marriott Autograph Collection
07.2024 - 08.2025
Head Defensive Coach
Bel Air Middle School
07.2024 - 10.2024
Sales Support
Bath and Body Works
05.2022 - 12.2024
Electrical Engineering
The University of El Paso
Civil Engineering
William Penn University
High School Diploma -
Bel Air High School