Erin McParlin
Centereach
Summary
Versatile and dynamic professional with experience spanning from Stony Brook Hospital's concierge services to critical roles in education and police dispatch. Excelled in high-pressure environments, showcasing exceptional multitasking, critical thinking, and communication skills. Proven ability to adapt, learn rapidly, and contribute effectively to team success, all while maintaining a strong focus on achieving positive outcomes.
Overview
11
11
years of professional experience
Work History
Concierge
Stony Brook Hospital
01.2024 - Current
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Maintained high level of professionalism and discretion when dealing with visitors.
- Enters visitor contact information and all required information in the Visitor Management System using PassagePoint.
Substitute Teacher
Middle Country School District
10.2022 - Current
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
Police Dispatcher
Suffolk County Police Department
10.2020 - 08.2022
- Followed protocols and procedures to ensure the safety of both responders and the public.
- Demonstrated strong attention to detail and ability to remain calm and composed in high-pressure situations.
- Perform under pressure in fast paced, emergency, life threatening situations, and liaison between e911 operator and police officer via radio communication.
- Operate a variety of telecommunications equipment including radio, telephone, and CAD systems.
Server
The Good Steer
07.2014 - 03.2020
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Resolved customer complaints promptly and professionally to maintain positive reputatio
Education
Master of Science - Early Childhood Education
Molloy University
Rockville Centre, NY12-2024
Bachelor of Science - Hospitality Management
St. Joseph's University
Patchogue, NY05-2021
Skills
- Ability to multitask
- Ability to work in a team
- Computer skills
- Fast Learner
- Critical thinking and problem solving
- Works well under pressure and am able to stay calm
- Organized
- Communication skills
Timeline
Concierge
Stony Brook Hospital
01.2024 - Current
Substitute Teacher
Middle Country School District
10.2022 - Current
Police Dispatcher
Suffolk County Police Department
10.2020 - 08.2022
Server
The Good Steer
07.2014 - 03.2020
Master of Science - Early Childhood Education
Molloy University
Bachelor of Science - Hospitality Management
St. Joseph's University
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