ARBER MUSTAFA
New York City
Summary
Dynamic hospitality professional with over two years of experience in high-end service environments, excelling in providing exceptional guest experiences and maintaining security standards. Proven ability to engage with residents and guests, delivering tailored concierge services while fostering a welcoming atmosphere. Strong communication, teamwork, and organisational skills contribute to seamless operations and enhanced client satisfaction. Passionate about leveraging a diverse skill set to thrive as a Server, ensuring every guest feels valued and well-cared for. Committed to upholding the highest standards of service in fast-paced settings.
Overview
6
6
years of professional experience
Work History
Concierge/Doorman
Tribeca Condominium
08.2022 - Current
- Greeted customers in a friendly and professional manner
- Handled customer complaints calmly and professionally, resolving customer issues in a timely manner
- Created reports and documents as requested by the office manager
Floor Manager
Lenny's Steakhouse
Stamford
01.2025 - 01.2026
- Supervised daily restaurant operations and ensured high service standards.
- Trained and mentored staff on customer service and food safety practices.
- Managed inventory levels and coordinated timely food supply deliveries.
- Implemented staff schedules to optimize coverage during peak hours.
Server/Bartender
Fiorentina Steakhouse
The Bronx
01.2023 - 01.2025
- Demonstrated a high level of customer service, resulting in positive feedback and increased tips
- Developed and implemented a new training program for new servers, resulting in improved service and customer satisfaction
- Created a new cocktail menu that gained recognition in local media outlets, resulting in increased publicity and revenue
- Maintained a clean and organized work area, resulting in improved safety and sanitation standards
- Developed relationships with customers that resulted in increased loyalty and repeat business
Server/Assistant Manager
Double Zero East Village
10.2019 - 12.2022
- Worked with the store manager to develop and execute a store budget that resulted in a X% reduction in overhead costs
- Manager customer loan portfolios, ensuring timely payments and tracking loan performance
Doorman/Concierge
Fame Company LLC
New York
09.2020 - 06.2022
- Greeted high profile residents
- Effectively communicated with residents to announce guests, deliveries etc
- Served concierge style services for residents with knowledge of community events, eateries, car services and local attractions
- Provided security to maintain only authorized persons entered the premise
- Performed other duties as requested
Education
University -
University of Prishtina
Prishtina05.2014
High School -
Frank White High School
Mitrovica, Kosovo05.2012
Skills
- Leadership Skills
- Time Management
- Leadership
- Fast Learner
- Ability to Work Under Pressure
- Ability to Work in a Team
- Communication Skills
- Teamwork
- Cleanliness
- Patience
- Conflict Resolution
- Organization
- Training staff
- Customer service
- Event coordination
- Team building
- Time management
- POS systems
Languages
Very good command
Personal Information
- Date of Birth: 03/16/94
- Nationality: Kosovan
- Driving License: Yes
- Place of Birth: Switzerland
Timeline
Floor Manager
Lenny's Steakhouse
01.2025 - 01.2026
Server/Bartender
Fiorentina Steakhouse
01.2023 - 01.2025
Concierge/Doorman
Tribeca Condominium
08.2022 - Current
Doorman/Concierge
Fame Company LLC
09.2020 - 06.2022
Server/Assistant Manager
Double Zero East Village
10.2019 - 12.2022
University -
University of Prishtina
High School -
Frank White High School