Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Jean-Carlos Caballero

Brooklyn,NY

Summary

Highly organized Concierge with a background in providing top-notch customer service in luxury environments. Skilled in responding promptly to guest inquiries and concerns, managing reservations, and coordinating special events. Strengths include strong problem-solving skills, time management, multitasking, and ability to maintain calm under pressure. Notable for creating personalized experiences that enhance customer satisfaction and loyalty.

Overview

10
10
years of professional experience

Work History

Concierge/Doorman

one57 condominium
New York, NY
07.2014 - Current
  • Responded promptly to all customer inquiries via telephone, email or face-to-face contact while maintaining a friendly demeanor.
  • Managed incoming calls from guests ensuring that all requests were handled efficiently and accurately.
  • Organized packages received by mail or courier on behalf of guests while ensuring they are properly tracked.
  • Acknowledged and greeted guests entering or leaving building, promoting pleasant environment.
  • Answered guest questions regarding local area, facilities and amenities.
  • Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.

Education

High School Diploma -

Hs Telecommunication Arts And Technology
Brooklyn, NY
06-2012

Skills

  • Guest Relations
  • Strong Work Ethic
  • Telephone Etiquette
  • Hospitality
  • Effective problem solving
  • Excellent Multitasking
  • Strong interpersonal skills

Languages

Spanish
Native/ Bilingual

Timeline

Concierge/Doorman

one57 condominium
07.2014 - Current

High School Diploma -

Hs Telecommunication Arts And Technology

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Jean-Carlos Caballero