Josen Perez
New York,NY
Summary
Dedicated and personable residential concierge with a proven track record of providing exceptional customer service and enhancing the living experience for residents. Adept at handling a wide range of responsibilities, from managing inquiries and assisting with resident requests to maintaining a safe and secure environment. Skilled in building strong relationships with residents and collaborating with
property management to ensure a seamless and welcoming atmosphere committed to upholding the
highest standards of professionalism and confidentiality in delivering top-tier concierge services.
Overview
10
10
years of professional experience
Work History
Concierge/Doorman
Jackson Park LIC
04.2023 - Current
- Acknowledged and greeted building residents and guests with courtesy and urgency by opening doors and offering assistance.
- Assisted with packages, personal request, and maintenance request through Building Link application.
- Monitored and controlled building access and remained vigilant of non-residents' purpose for being on property.
- Responded to resident complaints, questions, concerns and suggestions and conducted quality assurance follow-up to building issues and inquiries.
- Escorted guests into property and introduced to front desk or concierge personnel to maintain continuity of service.
Concierge/Doorman
Gateway Towers Condominium
02.2019 - 05.2021
- Secured doorways to maintain customer and employee safety and uphold company policies and procedures.
- Answered lobby phone calls using standard professional greeting and assisted callers with directions or instructions for building.
- Logged in any personal request, or maintenance request through building link
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Received, Stored and Delivered luggage or mail
- Ran Errands for guest, stored items and supported business needs
Porter
Hu Kitchen
02.2014 - 05.2016
- Communicated with coworkers and managers about completed duties.
- Performed cleaning and maintenance duties as directed.
- Greeted guests with warmth and professionalism for friendly, helpful service.
- Completed sweeping, mopping, and window-cleaning.
- Replaced light bulbs, tested alarms and unclogged toilets for good general maintenance.
- Unpacked and stored deliveries in proper locations for orderly, accessible supplies.
Education
High School Diploma -
University Neighborhood High School
New York, NYAudio Engineering Degree -
SAE Institute of Technology - New York
New York, NY01.2019
Skills
- Communication
- Customer Service
- Administrative Support
- Guest Relations
- Experienced in Building Link
- Experienced in Microsoft programs
- Quality Assurance
- Management Interaction
Timeline
Concierge/Doorman
Jackson Park LIC
04.2023 - Current
Concierge/Doorman
Gateway Towers Condominium
02.2019 - 05.2021
Porter
Hu Kitchen
02.2014 - 05.2016
High School Diploma -
University Neighborhood High School
Audio Engineering Degree -
SAE Institute of Technology - New York
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