Jerry Hudson
Bronx,NY
Summary
Driven professional with a proven track record at 101 West 87th St Condominium, excelling in customer service and effective problem-solving. Demonstrated a proactive attitude and exceptional communication, enhancing client satisfaction and inclusivity. Skilled in hospitality, showcasing adaptability and a strong work ethic without relying on numerical data. Friendly Doorman interacts with building residents and guests to maintain security and safeguard premises. Offers quality residential concierge services and proactively anticipates individual resident needs to personalize delivery. Projects approachable and professional image in appearance and demeanor and promotes advanced knowledge of building codes and deescalation procedures.
Overview
17
17
years of professional experience
Work History
Concierge/Doorman
101 West 87th St Condominium
New York, NY
07.2016 - Current
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Greeted guests upon arrival and offered directions to key amenities to cultivate quality experiences.
Delivery Guy
Central Park Cleaners
New York, NY
09.2007 - 07.2016
- Maximized profitability with thorough attention to detail in garment inspection, pre-treatment, and post-cleaning quality checks.
- Sorted and counted articles removed from dryers to fold, wrap or hang items.
- Enhanced customer satisfaction by providing efficient dry cleaning services and maintaining a clean, organized workspace.
- Ensured timely delivery of completed orders by managing pickup and drop-off schedules effectively.
Education
Accounting
Technical Career Institutes
New York, NYHigh School Diploma -
Manteo High School
Manteo, NC06.2004
Skills
- Customer Service
- Highly Adaptable
- Strong Work Ethic
- Effective problem solving
- Hospitality
- Exceptional communication
- Proactive attitude
Timeline
Concierge/Doorman
101 West 87th St Condominium
07.2016 - Current
Delivery Guy
Central Park Cleaners
09.2007 - 07.2016
Accounting
Technical Career Institutes
High School Diploma -
Manteo High School